Solterra Desert Spa
Solterra Desert Spa
4.5
De 09:00 à 19:00
Lundi
09:00 - 19:00
Mardi
09:00 - 19:00
Mercredi
09:00 - 19:00
Jeudi
09:00 - 19:00
Vendredi
09:00 - 19:00
Samedi
09:00 - 19:00
Dimanche
09:00 - 19:00

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4.5
37 avis
Excellent
32
Très bon
1
Moyen
2
Médiocre
0
Horrible
2

Alex B
1 contribution
août 2023 • En solo
I recently had an experience at Solterra Spa while staying at Spirit Ridge Hotel that I feel compelled to share. The spa's amenities met expectations, but the level of customer service and professionalism I encountered left much to be desired.

After my massage session, I provided feedback which I felt was not received in the open and understanding manner I expected. Dishearteningly, I overheard comments that seemed to question my concerns and even hint at a potential reluctance to welcome me back in the future.

The process of addressing my feedback felt unnecessarily convoluted, requiring a direct conversation with the spa's owner through the hotel. This conversation unfortunately came off as more defensive than solution-oriented. Comments questioning my in-session silence and my decision to leave a tip seemed irrelevant to the core issue.

While initially promised a full refund for my experience, I was surprised to later discover that only half was returned to me upon checking back with the hotel.

If you're considering a visit to Solterra Spa, please take my experience into account. There's no shortage of spa options, and you might find better service and understanding elsewhere.
Écrit le 7 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

DestinationMesa
2 contributions
mai 2022 • Entre amis
Having been in the industry for many years I was more than HAPPY! Service itself and the calm demeanour of the staff such a treat. 100% awesome.
Marilyn
Écrit le 5 mai 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you very much for the kind words. It was our pleasure to have you here. Would look forward to seeing you again! Moj
Écrit le 15 janvier 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Conny Wylie
Ottawa, Canada832 contributions
nov. 2021
Solterra Desert Spa is situated in the beautiful wine country of South Okanagan, BC, and is plumped out at the Spirit Ridge Resort in Osoyoos. The Spa provides a variety of rituals in an intimate setting with indigenous decor. The professionals at the spa constitute a cadre of excellent therapists who are experienced in embedding indigenous healing ingredients in bespoke therapies.

Rejuvenating treatments ranging from stone massages to inspiring body wraps, mens specialties and couples packages adorn the menu. An 'Ancestral Healing Belief' of the Okanagan First Nation People is that the South Okanagan property is a special healing place with its fertile land a goldmine of natural medicine. All the services of Solterra are careful embedded with elements of this local surroundings to deliver treatment experiences that capitalize on the the essence of nature. The spa mantra is to provide experiences that deepen one's relationship with the earth and oneself.

I jumped on my usual hot stone massage, followed by a zesty cocktail and a snooze around Spirit Ridge's gorgeous pool........what a relaxing package.

Searching out relief from the stressors of the day, in a aboriginally decorated desert oasis complete with an array of treatments with an indigenous medical twist....then try
the .........Solterra Desert Spa.........Earthy Indigenous Pampering.
Écrit le 2 décembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for this inspiring review. We are so happy that you had an enjoyable experience. Your words really remind us about why we do what we do and always strive to give our guests the best treatment and experience we possibly can. Hope to see you in the future, Mojgan
Écrit le 10 décembre 2021
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

HappyTraveller892
Whistler, Canada95 contributions
nov. 2021 • En couple
Had a fabulous massage and I cannot wait to return! The staff were all lovely and caring and all went above and beyond to make sure we were pampered and relaxed.
Écrit le 12 novembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Alysha M
1 contribution
sept. 2021 • Entre amis
The amazing team at Solterra Spa pampered my friends and I into a perfect state of relaxation. Each of us had a personalized experience. We had facials and massages. It was time and money well spent. I personally loved the scalp massage best.
Écrit le 14 septembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Rhonda W
Kelowna, Canada3 contributions
mai 2021 • En solo
I absolutely love this spa! The owners are so friendly & caring, I go regularly for massages & just enjoyed a facial & massage with Mojgan. She is so skilled & kind, always going above & beyond to make my spa experience special 💜
Écrit le 22 mai 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you very much for the glowing review! I'm so happy we made your visit pleasurable. Martin
Écrit le 30 mai 2021
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Stephanie B
1 contribution
mars 2021 • En solo
I surprised my mom with a massage at the spa during her stay at Spirit Ridge last weekend and she said it was the best massage she’s ever had! Not only that, the staff were wonderful and went out of their way to leave a note in my moms room upon her arrival.Would highly recommend going to the spa. I will be booking myself in this summer during my visit!
Écrit le 15 mars 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much! It was such a pleasure having her here with us. We will look forward to seeing you again. Thank you, Martin
Écrit le 19 mars 2021
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

LorMacT
29 contributions
Did not stay, but did a girls Spa package. Great massage and pedicure. Highly recommend. Nice winery to try tastings and gift shop. Great views. Did not get a chance to dine there but have heard great things.
Écrit le 17 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear LorMac T, Thank you so much for the great review we appreciate it very much, and can't wait to have you back at our Spa again ,and hope you get a chance to stay and experience the beautiful rooms at the resort. Mojgan
Écrit le 7 février 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Venture293609
1 contribution
oct. 2019
We are four friends who got away on a weekend to celebrate a special birthday.....we chose this wonderful spa and we were not disappointed!!! From the moment we arrived until sadly when we left, we felt relaxed and pampered. My massage and facial were the absolute best and my three friends also felt the same way about their treatments. We received a birthday gift of a lovely bottle of wine which we enjoyed in the cozy lounge by the fire....a truly amazing afternoon!!!
Écrit le 9 octobre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for the wonderful words. It was an absolute pleasure having you all here! We look forward to to seeing you all again sometime. Martin
Écrit le 10 octobre 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Kennie T
Winnipeg, Canada11 contributions
juill. 2019 • En famille
This place has amazing service. The employees are very friendly and the environment is nice for a massage. Best spa in Osoyoos.
Écrit le 8 juillet 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for the great review. We strive to give our best to clients. We hope to see you soon again.
Écrit le 15 juillet 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

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SOLTERRA DESERT SPA (Osoyoos): Ce qu'il faut savoir pour votre visite (avec photos)

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Solterra Desert Spa est ouvert :
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