Bluewater Spa
De 07:00 à 20:00
Lundi
07:00 - 20:00
Mardi
07:00 - 20:00
Mercredi
07:00 - 20:00
Jeudi
07:00 - 20:00
Vendredi
07:00 - 20:00
Samedi
07:00 - 20:00
Dimanche
07:00 - 20:00

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4.5
4,5 sur 5 bulles389 avis
Excellent
275
Très bon
83
Moyen
21
Médiocre
6
Horrible
4

Sarah
Goffs Oak, UK14 contributions
5,0 sur 5 bulles
mars 2024 • En solo
I had the most amazing facial with Lisa. Very relaxing spa rooms and gorgeous scented products. Can't wait to go back at the end of the month! Thank you
Écrit le 16 mars 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for taking the time to leave this review. I’m delighted that you enjoyed your facial and we look forward to welcoming you back again for the next one. Best wishes Simon Hartwell General Manager
Écrit le 19 mars 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

James
13 contributions
2,0 sur 5 bulles
Visited the hotel as part of a spa day for my other half’s birthday. We were very disappointed with the whole experience. Masseuses at the spa were lazy, initial consultation form ignored (asked for firm massage targeting triceps). Paid for 2 x 25 minute treatments extra and what was supposed to be a head/scalp massage turned into a lazy 10 minute head scratch - the whole thing experience was rushed. My partner left a necklace behind on the massage bed on top of the towel, we phoned to see if it had been handed in to lost property the following day, all to be told they couldn’t find anything. Pretty evident that the necklace has been stolen. Will not return.
Écrit le 1 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Tyler L
2 contributions
1,0 sur 5 bulles
juin 2023 • En solo
Do NOT sign up to their monthly membership. I chose the £55 per month membership on the 1st of June.

At around the 21st of June, I requested to end my membership at the counter. The lady at the desk said that it will have to be done by email, and that I have to give a month's notice before cancelling.

Essentially I am forced to pay for an extra month (July) when I'm unable to afford it and not planning to use it in July.

They did not tell me when signing up for the Membership that I had to a give an ENTIRE MONTH'S notice. They still haven't responded to my cancellation email after 3 days, when they said they would respond in 2 days.

That's not even the worse part. The whole month of June, the only Steam Room they had was out of order for the whole month. So I also requested a partial refund in that email as well for not providing the services that I paid for in June.

Very bad customer service.
Écrit le 25 juin 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your review Tyler. We offer memberships in several ways, including a fixed one month membership for which you would be charged upfront but wouldn’t be asked to sign up for a direct debit. In your case you signed up for our monthly direct debit membership which needs 1 months cancellation notice to cancel with the bank. I believe you have been in touch with our Front of House Manager following from your review. If you need anything further, please reach out to me directly on gm@theconnaught.co.uk
Écrit le 11 juillet 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

nicki s
Bristol, UK39 contributions
4,0 sur 5 bulles
Myself and my daughter had a spa day package with afternoon tea.
Parking was tight but we found a space and we were given a pass to put in the car which we weren’t charged for.
The spa … pool was nice but surrounding area small and only 6 loungers available and 4 were already occupied. There is a jacuzzi, steam and sauna cabins around the pool, both cabins were very dark and bulbs needed replacing. Ceiling tiles in the pool area were dirty, cracked and some missing.
The best area is the relaxation room, which was lovely with loungers and music. The massage I had was great especially the hot oil head massage.
Afternoon tea with a glass of Prosecco was good and the food was tasty.
All the staff were friendly, all in all it was an enjoyable day. Thanks.
Écrit le 11 mars 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your comprehensive review, I’m delighted that you enjoyed your spa day and hope to welcome you back again in the future. Best wishes Simon Hartwell General Manager
Écrit le 27 mars 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Susannah T
7 contributions
2,0 sur 5 bulles
We booked for a spa day and night in the hotel. Added to this we booked 2 treatments costing £150 - we went to the spa before our treatment, there were no beds left to relax which was shame and the facilities were busy. We noticed that other guests had white robes that they were wearing before and after their treatments and around the spa. We enquired if we could also have robes and were told they were in our room. When we went to the room we did not have robes in there. We then enquired at reception to be told only ‘executive’ rooms have robes available. So £150 worth of treatment plus the price of the room and no robe available! Added to this a load of rubbish, including used glasses etc were just left outside our room and the corridors smelt strongly of cigarettes. This may all have been tolerable had the staff acted as if they cared at all. The attitude was that we were a general inconvenience and there was no alternative offered to the lack of robes and seemingly no care. The treatment themselves were nice but this didn’t stop what should have been a lovely break away feeling rather lack lustre. We would not visit this hotel again.
Écrit le 15 février 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi Suzanna, Thank you for your review. Robes are given as standard to anyone who has booked a spa day or stay at the hotel, and if someone has booked an executive room or suite in the main hotel. In your case you booked a lodge room and separate treatments, robes wouldn’t be given as standard but are available on request subject to availability. I am sorry that we didn’t have any to offer you on this occasion. With regards to the team, generally speaking we receive high praise for their hard work customer service, it is a shame you didn’t feel the same, my apologies. If you consider booking with us in the future please let us know your requirements in advance so we can do our best to look after you. Kind regards, Simon Hartwell General Manager
Écrit le 8 mars 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

taniesepinnock
Walsall, UK5 contributions
3,0 sur 5 bulles
févr. 2022 • En couple
The place is okay but I don’t believe it’s good enough quality for the money. Staff seemed miserable and like they were burdened when spoken too. Made myself and my partner feel ever so uncomfortable.
Écrit le 10 février 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

K1k1R0se
Londres, UK2 contributions
2,0 sur 5 bulles
I tried to book a spa day for my daughter and i as she is about to turn 18 and it was like pulling out my own teeth. The lady who answered the phone in the Bluewater spa was so unhelpful, offereed no suggestions only answereed my questions with a basic one or two word answer. I jknow you are overworked at the moment but really, without satisfied customers how do you expect to progress!!
Écrit le 17 janvier 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Kinga
Bournemouth, UK10 contributions
5,0 sur 5 bulles
nov. 2021 • En solo
I had great time and just perfect massage with Yolima! She was very professional, massage “ Drift away” give ma a boost for rest of my day and relax all my muscles!
Thank you !
Écrit le 1 novembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Becky S
Somerton, England, United Kingdom3 contributions
5,0 sur 5 bulles
oct. 2021 • Entre amis
Just wow! Had a 55 min full body massage with Kasha which was the best massage I have ever had, such talent. The spa is a calm, quiet and very professional space within the hotel. Fully recommend.
Écrit le 16 octobre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Karen Dixon
Bracknell, UK5 contributions
5,0 sur 5 bulles
oct. 2021 • Entre amis
Fab time at the Spa

This Spa exceded my expectations. The place is a little tired but there is everything you could want, large pool, jaccuzi, steam room, sauna and relaxation room.
I had 2 treatments with Yolina who gave me the best shoulder, back and neck massage, followed by a very relaxing fascial.
I hope her manager sees this because Yolina definitely deserves a shout out.
This is a good venue with amazing treatments on offer and l intend to return
Écrit le 11 octobre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

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