SkinLab the Medical Spa
SkinLab the Medical Spa
4.5
De 10:00 à 21:30
Lundi
10:00 - 21:30
Mardi
10:00 - 21:30
Mercredi
10:00 - 21:30
Jeudi
10:00 - 21:30
Vendredi
10:00 - 21:30
Samedi
10:00 - 20:30
Dimanche
10:00 - 19:30
À propos
Durée : Une à deux heures
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La région
Adresse
Quartier: Boulevard
Contact direct :

4.5
4,5 sur 5 bulles51 avis
Excellent
42
Très bon
4
Moyen
0
Médiocre
2
Horrible
3

Cher
1 contribution
5,0 sur 5 bulles
janv. 2024 • En solo
Have been going for facial with Skinlab Sengkang Grandmall since their opening. Selina and Nic are very friendly and will take time to understand customer’s needs. The treatment was very comfortable and soothing too! :)
Écrit le 26 janvier 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

chewy c
3 contributions
5,0 sur 5 bulles
déc. 2023 • En solo
Great experience. Winda is an excellent therapist. Location is central and service is good all round.
Écrit le 23 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Kristen
Singapour, Singapour287 contributions
1,0 sur 5 bulles
juin 2023 • En solo
Using a different therapist due to a change in schedule showed a 40% difference in treatment (i.e. the regular therapist Candy to have cut multiple corners & withheld multiple products).

Raising this issue to the Operations personnel Ezann did not resolve issue, who tried to use evasive techniques to distract from addressing the issue. Additionally, she suggested I wait a whole month plus & review being served by a third therapist to confirm that the treatments had indeed been different?!

Escalating the issue to the head office & Dr. Gabriel Wong themselves resulted in further use of manipulative methods. They denied. Their sole interest is scoring business from readers of this review. They aren’t straight up. Seems better to file complaints with organisations that protect consumers’ rights like Consumers Association of Singapore.

Gals, you’re not getting what you paid for.
Sounds like being fleeced. Indeed.
Écrit le 12 juin 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Kristen, Our team is committed to resolving any issues or misunderstandings that may have arisen during your visit, and we are already in touch with you via email. We genuinely apologise for any inconvenience caused and appreciate your patience and cooperation in working towards a resolution. We look forward to assisting you further to ensure your complete satisfaction. Yours sincerely, Feiyun Teoh On behalf of The Management
Écrit le 13 juillet 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

cher
3 contributions
5,0 sur 5 bulles
juin 2023 • En famille
I have been having facials with SkinLab with Jocelyn, and it has always been an enjoyable experience. Service is excellent with Jocelyn extremely personable, and after treatment my skin feels so good! Relaxing and always a pleasure. :”)
Écrit le 12 juin 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

maruAzrock
Singapour27 contributions
2,0 sur 5 bulles
mai 2023 • En solo
For the treatment experience, it was great all throughout and usually takes around 90 minutes. Don't have any comments on this.

However, the post-treatment discussion is where things go south.
After reading reviews of the clinic that has no tendency to hard sell, it is true to some extent only.

My first experience happened a few months ago.
I was already on an existing treatment package (as usual) and was offered to try an add-on (good for 6 sessions) in order to treat my current skin condition. After one trial, on that same day, I was forced to top-up after a lengthy and convincing sales talk (i.e. must get this add-on to supplement the skin treatment, avoid more expensive treatment due to worsening skin condition)

Then, I had another experience again this month.
They had a promotion again for the add-on (this time, good for 12 sessions) that I purchased previously (comes with free gua sha eye massage for 1 session and detox eye mask for another session). To cut the story short, I was forced to top-up again after a lengthy sales talk again (i.e. more value for money, required add-on) and seems like they are not giving me a choice. They did transfer the remaining balance (still got 3 sessions remaining) of the previous add-on top-up that I made to this new add-on top-up just to get me to bite to this promotion.

Overall, felt very frustrated with their tactic as my treatment cost per session had slowly increase due to the add-ons while there's still an ongoing treatment package. Also, existing treatment package will end first before all of the available sessions from the add-on are used up, so they are expecting me to purchase another treatment package in the future. Will have to think of a way to avoid their sales tactics when the time comes.

Bottom line, if you know how to counter or don't mind the sales tactics, you can still avail their treatment service as the experience is really good. Otherwise, go find another place.

Branch: PS
Écrit le 20 mai 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Jo123
2 contributions
5,0 sur 5 bulles
mai 2023 • En solo
I've been going to SkinLab for over a year now, Vanessa has been very encouraging on my progress, and has been very kind to allocate me urgent slots when necessary for breakouts. Her facial and full massage service is also immaculate. Thanks Vanessa!
Écrit le 4 mai 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

ZJ
Monde1 contribution
5,0 sur 5 bulles
mars 2023
#

I was having bad acne and rocecea last year and my sister recommended me to her facial therapist, Mabel, at SkinLab Tampines.

Mabel is very friendly, skilled and attentive. I can always trust her professional advices she gave based on my skin condition. I did treatments like Medical peel, collagen mask, M2 and my face improved drastically in less than a year!

I am very impressed with the services and the results throughout my experience with SkinLab. I would also like to shoutout to the friendly front receptionist, Syah, for always being there to attend us at the front store and sending appointment reminders for the appointment.
Écrit le 4 avril 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

wenxuantan
1 contribution
5,0 sur 5 bulles
févr. 2023
the facial therapists are friendly and caring. my experience there have been great. (tampines one branch)
Écrit le 2 février 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Huan Xuan
1 contribution
5,0 sur 5 bulles
févr. 2023 • En solo
My experience at Skin Lab Tampines has been great. My facial therapist, Alice, is extremely professional and friendly. She keeps track of my skin condition, recommends me ways to maintain my skin health and informs me on my skin condition each time I visit. The treatment here are also really beneficial for my skin, and I have seen great improvements. Overall, my experience at Skin Lab Tampines have been enjoyable and I highly recommend it.
Écrit le 2 février 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Lily
3 contributions
2,0 sur 5 bulles
oct. 2022 • En solo
Too much hard selling of products after every spa. Spa experience was great with excellent customer service but did not enjoy the aftermath with sales associates upselling products. JP branch.
Écrit le 15 novembre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

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SKINLAB THE MEDICAL SPA (Singapour): Ce qu'il faut savoir pour votre visite (avec photos)

Foire aux questions à propos de SkinLab the Medical Spa

SkinLab the Medical Spa est ouvert :
  • dim - dim 10:00 - 19:30
  • lun - ven 10:00 - 21:30
  • sam - sam 10:00 - 20:30