Pentland Ferries
Pentland Ferries
4.5
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Contact direct :
Le meilleur dans les environs
Restaurants
2 dans un rayon de 5 km
Attractions
7 dans un rayon de 10 km
Contribuer
4.5
228 avis
Excellent
133
Très bon
56
Moyen
19
Médiocre
3
Horrible
17
Aimal H
Maidstone, UK11 contributions
déc. 2023 • En famille
Please stay away it’s fraud company even won’t change or cancel your ticket book it directly with 🚢 company it’s %50 cheaper
Écrit le 21 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
EzzyP
Dorset, UK77 contributions
Mediocre customer service or attention to help board; awful toilets, poor non existent communication
oct. 2023 • En couple
First trip over ran to time but we were boarding with a long caravan that we had to reverse on not a problem as my husband is a farmer but where it rises on the tailgate there is a risk of grounding no one helped us in this regard instead I had to get out to check this surely not advised for safety? Surely not my job! Then when I said to hubby to stop as there was a risk of a lorry door hitting the side of the van if he went further back( we were the last boarding so no space issues) the member of staff challenged me and then thought belittling me was the way to go forwards. I may not load vehicles all day long but I know how to speak to people! Our return journey was a nightmare after mechanical issues two morning sailings didn't happen by the time we were due to board it was backlogged why weren't we informed before arriving to sit around for 4 hours??!! Poor planning could have been so better managed. All for the princely sum of £400!! Would I recommend probably not definitely don't prebook take your chances so you have other options when it goes pear shaped as it does! Other companies sail to the islands.
Écrit le 6 octobre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Elena K
Moscou, Russie1 951 contributions
août 2023 • En couple
Летом ходит чаще, билеты можно купить на сайте заранее. Наши два рейса оба опоздали немного. Комфортные салоны. Есть кафе.
Écrit le 24 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
epemberton
North Yorkshire, UK214 contributions
sept. 2023 • En couple
Sailed from Gills Bay to St Margaret's Hope (return) at the start of September. Boarding and disembarking were quick and efficient both ways and the sailing was smooth. Took both dogs onto the ferry with us and they were welcome to sit in the outside seating area with us. We were the only ones with dogs on the way out but on the way back there were quite a few, so worth bearing in mind if your dog is anxious around other dogs.
Écrit le 16 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Stan
Inverurie, UK109 contributions
sept. 2023 • En couple
I have said this before. This is THE way to travel to Orkney. As usual we booked over the phone. They now take payment in advance, which is understandable. We arrived at Gills Bay bang on 12 for 12.30. An efficient friendly lady signed us in. The Pentalina was late from Orkney. She reloaded quickly to full capacity. I noticed a crew member checking vehicles had brakes on and were secure. Someone who arrived unbooked was politely apologised to but turned away. It was flat calm and sunny. A beautiful trip. The boat looks clean and well maintained to my untrained eye. We were quickly disembarked at St Margaret's Hope. Brilliant. Well done the Banks family for creating this efficient self funding service. Some other Scottish shipping companies have a thing or two to learn.......maybe they will as they borrow MV Alfred owned by PF!!!
Écrit le 2 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
magnus muir
Turriff, UK15 contributions
juill. 2023 • En famille
Pre booked in March to go across from Gils Bay to st Margaret’s hope 16th July on 21:30 sailing. It was suggested that I pay the full amount to guarantee my space. So I paid both trips, car, 2 adults and 2 kids return = £210. Whilst 3 hours into my drive to the ferry I received a call to say the crossing would be cancelled due to a “technical fault” did I want to book on the next afternoon crossing? No mention of accommodation options or guarantee of sailing. So I said to cancel my booking and I would find alternative options. She did and said I would be refunded for both trips what I had paid. I then travelled home and went back to work and took the more expensive Northlink boat from Aberdeen. The gills bay crossing didn’t happen again for another 2 days, so thankfully I didn’t wait.
I received a refund for 1 leg of the journey, £105 3 days after cancellation. I have yet to receive the second part of the refund, 4 weeks later. Emailing daily with assurances that it will be processed but nothing. Avoid paying in full before sailing.
I received a refund for 1 leg of the journey, £105 3 days after cancellation. I have yet to receive the second part of the refund, 4 weeks later. Emailing daily with assurances that it will be processed but nothing. Avoid paying in full before sailing.
Écrit le 9 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Duncan M
1 contribution
mai 2023 • En famille
The ferry had ran aground two weeks before our booked sail but for some reason they did not email us with this information. Local people probably were well aware as the news carried the story but we were on vacation from Canada and were not looking at the local news. We couldn’t get to Orkney in time to cancel our B & B so forfeited the cost. After complaining to Pentland they were amazing in there response and gave us a generous refund. Fantastic customer service.
Écrit le 13 juin 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Ray K
Congleton, UK4 contributions
juin 2023 • En famille
No ferry since 29 April 2023. Very poor communication from Pentland Ferries, in fact no communication from them. As of today 8 June the ferry is still in Birkenhead being repaired. I have just cancelled our booking for next Friday. Staff I spoke to were unhelpful.
Écrit le 8 juin 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tandydog
Stromness, UK12 contributions
juill. 2022
Whenever we travel to and from the mainland, Pentland Ferries are always our first choice, Great quick journey with views of islands, puffins flying about, in the right season. Maybe if you are lucky, spot a dolphin or an orca. The ferry staff, onland and on the ferry are always very helpful. The cafe onboard make a great bacon roll too!!
Écrit le 28 mai 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
scotty17
middle england40 contributions
mai 2023
No customer service. Our sailing was cancelled due to problems with one of their ferries. There was no back-up boat available and no help about transferring the booking to the other company which sails from Orkney. Just told 'Your money will be refunded'. Immediately went online to book with the other company. Sailings full. Oh dear......
Écrit le 23 mai 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
I would like to take the ferry at 09:30 from Gills Bay to St Margarets Hope. There is a bus (line 77) arriving from Wick at 09:11. Are these 19 minutes enough to reach the ferry? I am a foot passenger with no vehicle or luggage.
On the return trip from St Margarets Hope to Gills Bay, the ferry arrives in Gills Bay at 18:00. The bus from Gills Bay to Wick departs Gills Bay at 18:15. Is that enough time to catch the bus? Again, I am a foot passenger with no vehicle or luggage.
How do I get to Gills Bay by public transport from Glasgow?
Capn Birdseye
Bolton, UK126 contributions
I wouldn't recommend public transport. It will take so long to get their. Use a hire car if you don't have your own.
Karen B
Peebles, UK3 contributions
Why would they amend your booking to waitlisted and what does this mean??
malteithwr
Swansea, UK47 contributions
I am not sure....just 'phone or email them direct. They are REALLY helpful people and allowed us to travel a day earlier than planned with a car.
kaysib1
Charleston, Caroline du Sud25 contributions
We need to return to the mainland on a Saturday in Aug, on the 1700 ferry from St. Margaret's Hope, as foot passengers. We can drop off the rental car near the travel center, but it looks as if the only bus to the Ferry terminal gets us there at 14:45. Am I missing something? If not, will taxis be available to the terminal.
PentlandFerries
St. Margaret's Hope, UK1 contribution
Hi Kaysib,
The X1 bus departs Kirkwall Travel Centre at 1515 on a Saturday arriving at the ferry terminal at 1545. We would recommend you catch this bus in order to be at the ferry in plenty of time for boarding.
Thank you
Eleanor M
2 contributions
Passport requirements to travel to Orkney....fo I need to have 6 months on my passport
FloydBaran
South Windsor, CT172 contributions
No Passport needed if you are traveling from mainland Scotland
zelig148
Saint Helens, UK1 contribution
Can you take dogs on board the ferry? Many thanks
PentlandFerries
St. Margaret's Hope, UK1 contribution
Yes you can take dogs on the ferry. They must either stay in the vehicle on the car deck or they can be taken onto the top sun deck for the duration of the journey.
pi39
Gênes, Italie1 contribution
Vorrei sapere se, durante il mese di Maggio, esiste la possibilità o probabilità che il servizio sia sospeso per le condizioni meteo marine e se si per quanto? Grazie.
PentlandFerries
St. Margaret's Hope, UK1 contribution
It is very unlikely that there will be any cancelled sailings due to weather in May however it is not impossible if there are strong winds.
michael b
Staffordshire, UK21 contributions
How rough are the seas
j19burns
Scotland78 contributions
We had a horrible journey going over during a storm, the ship was tipping up & down & rolling sideways. People were staggering all over the place so that added amusement value. Coming back was smooth and sunny, what a contrast.
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Foire aux questions à propos de Pentland Ferries
- Hôtels à proximité de Pentland Ferries :
- (0.36 Km) Burnside Cottage B&B
- (0.36 Km) Teuchters
- (0.33 Km) Blackfield B&B
- (1.31 Km) Firthview Holiday cottage
- (4.29 Km) The Hawthorns Bed & Breakfast
- Restaurants à proximité de Pentland Ferries :
- (1.40 Km) Annies Bakery
- (5.26 Km) Stacks Deli, Bakery & Coffee House
- (5.30 Km) The Cabin at John O'Groats
- (10.71 Km) Northen Sands Hotel Restaurant
- (5.33 Km) Seaview