Tripadvisor décerne un prix Travellers' Choice aux hébergements, attractions et restaurants qui reçoivent invariablement d'excellents avis des voyageurs et qui se classent parmi les 10 % des meilleurs établissements sur Tripadvisor.
Reflète les prix moyens par nuit constatés récemment par nos partenaires, et n'inclut pas toujours les taxes ou frais estimés. Le prix affiché lors du paiement peut varier.
Tripadvisor décerne un prix Travellers' Choice aux hébergements, attractions et restaurants qui reçoivent invariablement d'excellents avis des voyageurs et qui se classent parmi les 10 % des meilleurs établissements sur Tripadvisor.
Tissé dans le paysage des Appalaches, sur les rives du lac Massawippi, notre Établissement offre une élégance raffinée dans un cadre rural. Détendez-vous, ressourcez-vous et imprégnez-vous du terroir, des gens et de la culture des Cantons-de-l'Est.
Activités pour les enfants (Enfants/Pour les familles)
Station de recharge pour véhicules électriques
Service de voiturier
Wi-Fi
Cours de yoga
Salle de yoga
Vestiaires dans le centre de conditionnement physique et dans le spa
Cours de conditionnement physique
Sauna
Spa
Serviettes pour la piscine et la plage
Piscine avec vue
Piscine extérieure
Piscine chauffée
Piscine privée
Bassin de plongée
Piscine avec partie peu profonde
Clôture autour de la piscine
Restaurant
Déjeuner offert
Déjeuners aux chambres
Café soluble gratuit
Thé offert
Repas pour enfants
Salle à manger extérieure
Menus pour les régimes alimentaires spéciaux
Vin/champagne
Navigation
Canoë
Salle de jeux
Randonnée
Racquetball
Ski
Terrain de tennis
Locations d'articles de sports nautiques
Circuits en vélo
Canotage hors site
Pêche
Patio
Visites pédestres
Jeux de société/casse-têtes
Chaises hautes disponibles
Transport vers l'aéroport
Un service de taxi
Centre d'affaires avec accès Internet
Salle de banquet
Salles de réunion
Spa
Enveloppement corporel
Massage Couples
Soins pour le visage
Massage des pieds
Massage corporel complet
Hammam
Massage des mains
Massage de tête
Manucure
Massage
Massage de cou
Bain en plein air
Pédicure
Hammam
Service de sécurité en tout temps
Rangement pour les bagages
Chambre Concierge
Hôtel non-fumeurs
Cheminée en plein air
Mobilier d'extérieur
Chaises longues/chaises de plage
Solarium
Parasols
Portier
Trousse de premiers soins
Parapluie
Arrivée en tout temps
Réception ouverte en tout temps
Arrivée et départ rapides
Arrivée et départ privés
Service de buanderie
Service de repassage
Les caractéristiques de la chambre
Peignoirs
Climatisation
Bureau
Entretien ménager
Chambres communicantes disponibles
Télévision par câble ou par satellite
Téléviseur à écran plat
Douche à l'italienne
Balcon privé
Service aux chambres
Coffre-fort
Espace salon
Canapé
Téléphone
Bouteille d'eau
Support à vêtements
Fer à repasser
Service de réveil/réveille-matin
Radio
Station d’accueil pour iPod
Baignoire/douche
Sèche-cheveux
Types de chambre
Vue d'un point d'intérêt
Vue sur la piscine
Chambres non-fumeurs
Suites
Chambres familiales
Bon à savoir
CATÉGORIE D'HÔTEL
Les étoiles permettent d'indiquer le niveau de qualité général des services et équipements de l’établissement. Cet établissement est classé selon Giata.
STYLE D'HÔTEL
Calme
Affaires
Langues parlées
Français, Anglais
Emplacement
575 Rue Hovey, North Hatley, Québec J0B 2C0 Canada
Manoir Hovey
1 753 avis
Vous rendre
Aéroport international Pierre-Elliott-Trudeau de Montréal
Very pretty location and staff quite accommodating. However, service at breakfast was a one hour wait and dinner service painfully slow. Much front desk misdirection around us asking or a breakfast box as we were leaving early. Resort is tired and in need of a major refresh and the carpet in our room was dirty and there were holes in the wall and torn wallpaper. Substandard for Relais property and overpriced.
Lire la suite
Date du séjour : octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse de la part de Jason Stafford, General Manager chez Manoir Hovey
Réponse envoyée 29 oct. 2024
Good morning, We are pleased to hear that you enjoyed our lakeside location and the experience with our staff. However, we regret that your overall experience fell short of expectations. While we strive for excellence in guest service, we recognize that achieving perfection is a continual journey. We take your comments about the delays in service during breakfast and dinner very seriously, as these incidents do not reflect our commitment to quality. We appreciate your understanding in this regard. Each of our 52 uniquely designed rooms and suites is regularly updated. In our efforts to preserve the original charm of our 125-year-old manor, we are undertaking renovations aimed at enhancing our guests' enjoyment while honoring the property's historical integrity. We would be delighted to welcome you back for a stay that genuinely reflects the quality and care we are committed to providing. Should you choose to visit us again, please contact me directly at marketing@manoirhovey.com, and we will ensure your experience is nothing less than exceptional. We look forward to the opportunity to serve you better in the future. Best regards,
Lire la suite
Signaler une réponse inappropriée
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Don’t waste your money on this hotel! If you are looking to book a stay with this hotel, look at all the negative reviews 2 stars or less & see how the hotel reacts, it says A LOT. They call out anyone with a negative review as being untrue & how they are a Family Business for many years. Not sure how that makes it ok.
1 star because at this level/price point you expert PERFECTION. A beautiful room, comfortable bed, gorgeous bathroom, clean room, amazing experience, exceptional food, service and that is far from what I received. The hotel stole a vacation from me, my time, traveling to get there, my time off work. I regret ever going to this hotel, here is why.
For context, I am comparing this hotel to the Four Seasons Montreal, St-Regis Maldives, Ventana Big Sur, Four Season Whistler, Park Hyatt New York, Little Nell Aspen. Luxury Hotels all around 1k to 3k a night. *Take Note we complained to management & they allowed us to leave early & gave me a massage I had previously booked & cancelled due to the horrible experience I had. They have also said our negative review is unwelcome and untrue.
We were told dogs are only allowed in the suites, not the ‘new’ rooms. Because god forbid a little Shiba Inu would lay on a bed in a luxury hotel. Honestly our generation is more of a dog generation than any before & hotels need to catch up but that’s another bigger issue with hotels in general.
Prior to booking, we called & emailed concerns to ensure no misses. The front desk said, comfortable bed, duvet cover, luxury bedding, room doesn’t smell & with their reviews I took them for their word. When we arrived and I walked in I could hardly breathe. It smelt like your grandmother's house who burned a wood stove every day. Heavy musty smell & for someone with a serious health issue it was impossible to stay, but I had no choice. All questions were answered like it would be the Four Seasons Montreal, not an old rundown cabin with black mold growing on the bathroom shower floor, mold on the ceiling because they do not have a fan in the bathroom. (Note they did let us leave early and didn’t charge us the full amount but how does that make up for missing out on a 5 day, 4 night trip to what should have been a luxury trip.)
To anyone who has stayed at a Four Seasons, St Regis, Park Hyatt you know a good bed. This hotel's bed was atrocious, so hard with two table cloth sheet smacked together. That’s what cheap motels do bc it costs more money to have a luxurious duvet cover and fitted sheets. I called ahead of times asking about this & their staff said yes of course we have a duvet cover. We get there no duvet cover & a duvet that doesn’t even touch the edges of the bed let alone hang over the side. When I asked them about it the spa manager said I was being difficult & all Chateau & Relais hotels do it this way. I was frustrated with her response bc she needed to do her homework, NO THEY DO NOT. The Little Nell has gorgeous bedding and they have a duvet cover & sheets not tablecloths for bedding.
When you work in Customer Service & your lack of understanding & calling me out as a person who leaves bad reviews is Uncalled for an Unprofessional. You work in the Luxury Hotel business. Customers are allowed to be unhappy with your hotel and service. It means you aren’t delivering premium products and should take the feedback & make changes. I’m sorry but I work in Customer Service & the customer has to write an opinion, to express that opinion, discontent with the product you are offering especially when they are using their allotted time off for the year to visit your hotel and feel disrespected & misled.
I honestly don’t know how you are a part of the Chateau & Relais Group or how I can ever stay with the hotel group again. I would rather stay with the Auberge Group, Four Season, Hyatt who have standards and expect PERFECTION.
Lire la suite
Date du séjour : octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse de la part de Jason Stafford, General Manager chez Manoir Hovey
Réponse envoyée 29 oct. 2024
Good morning, Recognizing each experience as unique, we consider it essential to address criticisms constructively. With this mindset, our team is committed to providing respectful and thoughtful responses to all feedback on Google. As discussed, we regret that your experience at Manoir Hovey did not meet your expectations. While we strive tirelessly for excellence, we acknowledge that we are not perfect. We are disappointed to receive a one-star review, but we were unable to void all charges related to your stay in this instance. In light of your comparisons, it is important to highlight that our historic lakeside manor, built in 1899 in Québec, provides a distinctly different experience than destinations such as Aspen or the Maldives. For instance, the Birches Suite where you stayed is situated within a quaint country cottage, perched on a small cliff and enveloped by a birch forest. This setting creates an intimate and nature-centric ambiance that is truly unique to our property. Similarly, as an independently owned and family-operated Relais & Châteaux property, we distinguish ourselves from large hotel chains. Our 125-year-old estate, nestled in the Appalachian Mountains and overlooking the shores of Lake Massawippi, offers a contrasting experience to the modern, city-centered establishments you referenced. Each of our 52 rooms and suites is uniquely designed and decorated, reflecting the character and charm of our historic property. As a Relais & Châteaux property, we are dedicated to excellence and undergo regular evaluations by anonymous inspectors from some of the most esteemed organizations in the industry. These inspectors rigorously assess all facets of our guest experience—from room comfort to dining quality—ensuring that we consistently meet the high standards expected of us. We would also like to clarify that our pet-friendly accommodations are specifically designated in rooms, suites, and cottages with convenient outdoor access, which is ideal for furry companions. For more insights on traveling with dogs at Manoir Hovey, please feel free to consult this article: https://www.onvasepromener.ca/les-endroits/manoir-hovey (auto-translation available via Google). Furthermore, we employ a triple-sheeting method for bedding, with the covered duvet placed between two high-thread-count sheets, ensuring a clean, luxurious, and wrinkle-free experience that upholds the highest hospitality standards. We prioritize the comfort and sleep quality of every guest. While we must respectfully disagree with your evaluation, we hope that your future travels bring you positive experiences. Best regards,
Lire la suite
Signaler une réponse inappropriée
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Awful Horrible experience. Left vacation early. Severely disappointed with suite, service, and overall experience. Would never go back, and do NOT recommend.
Does not belong in Chateaux & Relais, and should NOT have any awards. I expected this to be on the same level of luxury as Four Season Montreal, Little Nell Aspen, Ventana Big Sur.
LOOK AT MANAGMENT RESPONSES TO NEGATIVE REVIEWS! That should tell you all you need to know. They try to disparage the customer and make them sound like liars, for providing honest feedback!! Is that who you want to stay with??
Birches Suite smelled bad / old, and was well worn. Not luxury at all. Grandmas dusty cabin. Bed hard, old wooden framed made so much noise when you moved at all, waking up partner. No proper duvet cover / envelope (do sheets instead), duvet too small for bed, table cloth feeling linens.
The main reason for our disappointment is not being able to get a decent night sleep.: Super hard mattress, on an old wooden frame that creeks extremely loud and wakes up your partner when you move at all. The other main issue was just the overall condition of the "suite". It smells bad, is well worn, and was just not a place we wanted to spend time in. My wife's chest hurt from the air. Maybe their new Spa or Lakeside Pavilion Suites are beautiful and newer, but understand you don't allow dog there so couldn't relocate us. Additionally, it was just the numerous small issues.
- old cabin smell in room. Wife had trouble breathing. - no air purifiers available. - uncomfortable bed. Way too hard. - Wooden bed frame moves & creeks loudly when getting in /out or shifting weight, waking up spouse - No luxury bedding. pillows / sheets "tablecloth feeling". No proper duvet cover. (It’s not a personal preference.. all luxury hotels in the world use duvet covers for a reason, not 3 sheets). 3 sheets is just a cheaper cost cutting measure for hotels. Duvet doesn’t fit bed, it should drape the sides, and fit the duvet cover properly. Spa Manager (who is part owner) gave me attitude stating they can't change all 52 rooms to have a proper duvet cover just because it's "our preference" - was a very bizarre conversation, and not what you would expect from a luxury hotel - excuses...
- lots of flies in room, killed 4 during our 2 days, but there were many more - dirty basic slippers in room, hairs on them - black mood in shower - wallpaper peeling in bathroom - very dirty bathtub (after we used it), presume from jets dry cycle shot out black stuff? - service at Bistro, one server rushing constantly, overwhelming, thinking going to hit our elbows while eating. - bad lamb at Bistro, wife left hungry, no service recovery - tv volume doesn’t work. Need to lower/ raise volume (That doesn't work). Then mute /unmute, to get it to adjust. Took a while to figure out this 'hack' - no hand soap, body lotion, or hand lotion in room (only the bars of soap). Suites should have even better offerings than regular rooms. - no ceiling fan / vent in bathroom. Humidity / heat got really high. - discolored lights in bathroom (vanity yellow, ceiling bright white) - no gym clearly listed on website, so brought our own weights, but you do have a gym we saw above Bistro (never got to use it) - no tiles in shower floor. Painted. Weird. Slippery. - Clogged bathroom sink - No 3D room tour available online - Awful breakfast service the second day. Major issues with food. The mushrooms on top of my egg souffle had something extraordinarily hard in it , maybe hard crystals or salts? Thought I broke my teeth they were so hard. Young server in training, just wasn't polished, and was bad service. The gentleman who would occasionally stop by was excellent, as was the woman who studied in Australia who made me my latte. My wife hated the waffle, saying they were cold and hard, and didn't like the liquor flavor. Took a lot to switch it out, and the oatmeal was okay. The Discovery plate at the beginning should be allowed to be eaten, before the main dishes are brought out. Felt rush, and a million dishes on table, with dirty ones also not being picked up. Anyways, $100 bfast not worth it.
Hotel provided 1 free massage & no charge for checking out early. Management responses to this review, calling me a liar for my feedback....Horrible. How do people like this work in the hospitability industry, if they blame the customer for their feedback and point of view, and unable to accept criticism?
Positive: - Spa facility is very nice. Wife enjoyed massage. I enjoyed the thermal circuit. - Breakfast service was excellent (on first day only), awful on second day - check in was very easy and professional . - Front desk staff have been very professional, and a pleasure to deal with. - Amazing dinner at le Hatley. Extraordinary. Only meals in my life that come to mind are Frasca in Boulder, CO, and Restaurant Stéphane Derbord in Dijion.
Lire la suite
Date du séjour : octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse de la part de Jason Stafford, General Manager chez Manoir Hovey
Réponse envoyée 29 oct. 2024
Good morning, Every narrative has multiple facets, and discerning readers of Google reviews can typically identify unwarranted negativity. At Manoir Hovey, we take great pride in treating each guest as family, with our dedicated staff consistently going above and beyond to accommodate personalized requests. While we are disappointed by your one-star review, it is crucial to clarify that reimbursing all your expenses would not have been appropriate under the circumstances. Regrettably, the inaccuracies in your claims are paralleled by the numerous one-star reviews you and your spouse have posted on Google over the years. As a historic property, we strive for excellence across all dimensions of our service, yet we recognize that perfection remains an elusive ideal. We understand that no establishment is without its imperfections, and each guest's experience is inherently unique. We firmly believe that hospitality is a collaborative endeavor, and we aim to foster a welcoming atmosphere for all who choose to immerse themselves in the warmth of our establishment. Though we genuinely value constructive feedback, it is important to acknowledge that your comportment did not reflect the respectful and gracious interactions we cultivate among our visitors. As a Relais & Châteaux property, we are committed to excellence and held to rigorous standards by inspectors from the most respected organizations in our industry. These anonymous professionals meticulously evaluate every aspect of our guest experience—from the comfort of our rooms to the quality of our dining—to ensure we consistently uphold the high expectations placed upon us. It is striking to note the stark disparity between your experience and the overwhelmingly favorable feedback we routinely receive regarding our Birches Suite. This beloved, heritage-style cabin has hosted a myriad of exceptional guests—including couples, families, writers, artists, and notable individuals—over the decades, establishing itself as a perennial favorite among our visitors. We must also address the following fallacious claim present in your account; we confirm that we employ a triple-sheeting method for bedding, placing the covered duvet between two high-thread-count sheets. This guarantees a clean, luxurious, and wrinkle-free experience that meets the highest standards of hospitality. Our historic estate has served as a tranquil sanctuary for individuals seeking relaxation and reflection, nestled within the breathtaking landscapes of Lake Massawippi and vibrant woodlands. As your accomodation was in the woods, it is not uncommon for our Birches Suite to welcome the occasional fly or ladybug, a testament to our commitment to embracing the surrounding natural environment. Through thoughtful renovations, we have preserved the 125-year-old charm of our manor while enhancing its comfort and elegance. We take great pride in maintaining this delicate balance, and we are confident that most of our guests appreciate the care and attention we invest in their experiences. Best regards,
Lire la suite
Signaler une réponse inappropriée
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
The hotel clearly lives up to its billing as a low-key, but luxurious resort on a beautiful lake. Our room was quite comfortable, and the staff was very accommodating. Our one negative comment would be in regard to the restaurant, that we found to be substandard for a Relais & Chateau property.
Once we were seated, it took nearly 30 minutes for the waiter to stop at our table. Rather than offer us wine or a cocktail, he hurriedly asked for our dinner order. When I asked to see the wine list, it was another 15 minutes. The entire meal proceeded in this fashion. In addition to very poor service, we found the food to be exceptionally unexceptional (we would rank it a 7/10).
We have stayed at numerous Relais & Chateau properties through the years. Like most people, we associate the R&L brand with great ambiance, service, and food. This particular hotel has the ambiance, but the dining room lacks the other two key ingredients.
Will we go back? Probably not despite the nice accommodations. If there were other fine restaurants nearby, our answer would undoubtedly change.
Lire la suite
Date du séjour : septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse de la part de Jason Stafford, General Manager chez Manoir Hovey
Réponse envoyée 22 oct. 2024
Good morning, Thank you for choosing Manoir Hovey and for taking the time to share your feedback. We regret that your culinary experience did not meet your expectations. While we constantly strive for excellence, we acknowledge that, despite our best efforts, occasional lapses can happen. The experience you describe does not reflect the high standards of culinary mastery we aim to offer. We sincerely appreciate your insights and were delighted to have you as our guest. As a family-owned property since 1979, we are committed to delivering exceptional experiences. Although we cannot change the past, we would be honored to welcome you back and provide the outstanding service you deserve. Warm regards,
Lire la suite
Signaler une réponse inappropriée
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
We spent 3 nights at the Manoir Hovey as our first stop on a leaf watching trip to the Eastern Townships and Charlevoix. We arrived the first night in the dark and rain after driving from Montreal airport and were revived by a warm and well presented dinner in the Tap Room. Our rooms (2 couples travelling together) were spacious and had beautiful views across the lake. Lighting was good for reading and the fireplace was a pleasant feature.
Breakfasts in the main dining room were more than enough! The discovery plate was a great starter but to be honest was large enough that we only had it once of the 3 days we had breakfast there. Main courses were inventive (squash pancakes were really excellent) and well presented. Dinner in Le Hatley dining room was a highlight with the table d'hote menu being both creative and pleasing.
Staff were all very helpful-- a special shout out to the concierge who showed us great route to take for viewing each day and also the most scenic way to get to Quebec City on our way to Charlevoix on our last day.
This is a luxury hotel and the prices match that but we felt that we had received excellent value for the price and would certainly return and recommend.
Lire la suite
Date du séjour : octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Réponse de la part de Jason Stafford, General Manager chez Manoir Hovey
Réponse envoyée 22 oct. 2024
Good morning, We’re delighted to hear that you enjoyed your stay with us during your fall foliage getaway in the Eastern Townships. Thank you for your detailed and thoughtful review. We look forward to welcoming you back soon. Best regards,
Lire la suite
Signaler une réponse inappropriée
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Hi there,
There are a few options to go from the Montreal airport to Manoir Hovey:
- You can contact us directly to organize hassle-free transportation for you
- You can also rent a car
- There's a shuttle that goes from the airport to Magog (a city 15min away from Manoir Hovey), you can then take a taxi for the rest of the way.
- You can take a taxi from the airport to Manoir Hovey.
Cet établissement ne correspond pas à ce que vous cherchez?
Plus de choix s'offrent à vous dans la région de : North Hatley.
FOURCHETTE DE PRIX
310 $ - 516 $ (selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
manoir hovey north hatley, hotel manoir hovey north hatley, manoir hovey north hatley, manoir hovey hotel north hatley
EMPLACEMENT
CanadaQuébecNorth Hatley
NOMBRE DE CHAMBRES
52
Les prix sont fournis par nos partenaires et représentent le tarif moyen d'une nuitée. Ils pourraient ne pas comprendre tous les frais et les taxes. Les frais et les taxes indiqués ne sont que des estimations. Merci de consulter nos partenaires pour en savoir plus.
Cette page Tripadvisor vous appartient-elle?
Êtes-vous le propriétaire ou le gestionnaire de cet établissement? En réclamant votre page gratuitement, vous pourrez, entre autres, commenter les avis et mettre à jour votre profil.