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Xaysomboun Boutique Hotel

Voyageur (177)
Chambre et suite (55)
Salle à manger (17)
Certificat d'Excellence

À propos

Position
Propreté
Service
Rapport qualité-prix
Certificat d'Excellence
Les commodités de l'établissement
Stationnement gratuit
Piscine
Service aux chambres
Internet haute vitesse gratuit (Wi-Fi)
Déjeuner compris
Accessible en fauteuil roulant
Hôtel non-fumeurs
Nettoyage à sec
Personnel polyglotte
Petit-déjeuner offert
Piscine extérieure
Salles de réunion
Service de buanderie
Transport vers l'aéroport
Wi-Fi public
Voir plus
Les caractéristiques de la chambre
Climatisation
Minibar
Réfrigérateur en chambre
Chambres adaptées aux personnes à mobilité réduite
Chambres familiales
Chambres non-fumeurs
Suites
Bon à savoir
STYLE D'HÔTEL
Romantique
Branché
CATÉGORIE D'HÔTEL
270Avis
3Foire aux questions
2Conseils sur les chambres
Note attribuée
  • 136
  • 72
  • 36
  • 20
  • 6
Période de l'année
Type de voyageur
Langue
  • D'autres langues
  • Filtrer
  • français
Hôtel correct avec de belles chambres et des salles d'eau spacieuses. Calme. Petit déjeuner très correct avec des fruits locaux. Viennoiseries industrielles. Personnel aimable. Ascenceur. Piscine avec eau chlorée ...nécessaire vue la chaleur.. eau tiède.
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Le Plus cher des hôtels de notre séjour et à la fois plus mauvaise prestation !!!! Un personnel pas du tout à la hauteur: 0 posture d’accueil, à croire qu’on les dérangeait presque (de l’attention en revanche pour les touristes chinois...!), pas de service type laundry, pas de
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Réponse de la part de Info X, The Management chez Xaysomboun Boutique Hotel
Réponse envoyée 6 juin 2018
Dear Valued Guest, Thanks for taking a time to write a review on TripAdvisor page and thank you for your stay with us. We are so sorry for your inconvenience during your stay and we apologize you. After reading your review, we managed a meeting and shared about your review. And also we had already recorded your review and we thank you to you for this review. Guest's reviews are so important for us for the improvements of service standard. We hope you will give us a chance to serve you again in your next visit to Vientiane and we will try the best services for you. We have plans for OJT (On Job Training) for staff members to improve service standard. Thank you again for your stay with us and hope to see you again. Wish you all the best and success. Thanks & Best Regards, The Management
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+1
Nous voulions nous faire plaisir en prenant un hôtel plus cher que nos habitudes avec petit déjeuner et piscine, les photos nous faisaient rêver. Malheureusement nous avons été très déçus. Dès l’arrivée on avait l’impression de déranger, pas un bonjour, la réceptionniste
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Réponse de la part de Info X, The Management chez Xaysomboun Boutique Hotel
Réponse envoyée 25 mai 2018
Dear Valued Guests, On behalf of the management team let me take an opportunity to thank you for your stay and thanks for your review as well. We are so sorry for your inconvenience during your stay with us. We apologize you again and again. After reading your review we managed a meeting and shared about your review to all management team members. And also the management had already reminded to concern department heads and they well noted. We well recorded your review and we thank you to you for this review. Guest's reviews are so important for the improvements of service standard. Once again, thank you indeed for choosing our hotel for your stay in Vientiane and we hope you will give us a chance to serve you again in the future. And also we apologize you again for your inconvenience during your stay with us. Wish you all the best and success. Thanks & Best Regards, The Management
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A proximité du "centre". WiFi très acceptable en vitesse mais quelques déconnexions. Chambre très agréable, douche italienne immense. Tarif un peu élevé pour la ville mais c'est agréable de séjourner dans cet hôtel. Personnel à l'écoute et réactif bref une adresse à conserver,
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Réponse de la part de Info X, The Management chez Xaysomboun Boutique Hotel
Réponse envoyée 25 mai 2018
Dear Valued Guest, Special thanks for your review and thanks for your stay with us. We are happy that our service standard and property are match with your expectation. On behalf of sales team, we would like to introduce about our link hotel which will open the soonest. Please do not hesitate to contact us if you wish to get some more information of our new hotel. We hope you will enjoy your stay in there in your next visit to Vientiane. Thank you again for your stay with us and wish you all the best. With best regards, The Management
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Un super hôtel pour séjourner à Vientiane. La chambre est belle et propre. Le personnel est très sympathique et serviable La salle de restaurant pour le petit déjeuner est au dernier étage de l'hôtel, Le petit déjeuner buffet est excellent et très varié avec en plus la vue
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Réponse de la part de Info X, The Management chez Xaysomboun Boutique Hotel
Réponse envoyée 1 mai 2018
Dear Valued Guest, Special thanks for your review and thanks so much for your stay with us. Thanks for your all comments and we are happy that you had enjoyed your stay with us. Thanks again and again for your review and we hope you will give us a chance to serve you again in your next visit. Any assistance please do not hesitate to contact us. Wish you all the best. Thanks & Best Regards, The Management
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Précédent
Hi! Could you let me know breakfast time? What time is breakfast served?
They are serving after 6:30am.
0 vote
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Dear Jane Xu Greeting From Xaysomboun Boutique Hotel! Thank you for your feedback. regarding to your reservation of 3 nights through online agent as Superior Double Bed, as well as Airport pick up service from QV306 at 13:45 hours .we have learnt that you checked in at 14:43 hours at the lobby smoothly without any problem, but once our receptionist asked for airport pick up confirmation you said: you did not book, even you sent us the full flight detail last 22nd of August and refused to pay for it. hotel has to absorb this fee to taxi driver and offered free upgrade to Deluxe room 408 which never had problem with air conditioning as well as safety box as you mentioned, construction was finished at 5pm everyday . then you went up to the room until you took all luggage and checked out with receptionist without telling us about the problem about air con or safety box at all. more importantly on the next day that you checked out there was a person looking for you. we do have our staffs including receptionist and engineering for 24 hours to give you assistance. in case you have a problem at least you should tell Hotel what the problem was? so that we could solve the problem or even upgrade to our VIP room and then you would like to check out earlier without any extra charge? before making a reservation through online and our website. all necessary information were clearly mentioned about room detail and hotel's cancellation policy. once you came to our Hotel and refused to stay we still keep that room for you until the date that you check out. Our Hotel is situated in the city center stands next to the road, but again your room 408 couldn't be effected due to it was on the back of Hotel's building. Would you mind to give us your contact number or address M'am? Look forward to hearing from you soon. Regards, Hotel Management
Not me.
0 vote
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Is late check out available?
"La rue un peu bruyante, à vous de voir de quel côté choisir votre chambre."
"Mis à part l'emplacement, chercher ailleurs!"
FOURCHETTE DE PRIX
32 $ US - 58 $ US (selon les tarifs moyens d'une chambre standard)
AUTREFOIS CONNU SOUS LE NOM
Xaysomboun Hotel
EMPLACEMENT
LaosVientiane PrefectureVientiane
NOMBRE DE CHAMBRES
65
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