We made a reservation starting on Sunday. We booked directly on their website and a deposit for 1/2 of our 5 night stay was charge to my credit card. We showed up Sunday afternoon to check in and no one was there. No one answered the phone or the 'emergency maintenance' number. After several hours some one called back and said she would not be there until 1AM. We had to go somewhere else. I am still trying to get my card refunded.
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