Expérience très horrible - Kenilworth Resort & Spa

Dear Ms.Sheeba,

We thank you for your feedback on this forum ,

As discussed we regret the unpleasant experience that you faced during your stay with us,

We would like to emphasize that guest safety is our top most priority and would be the last factor that we as a brand would compromise on,

The rooms that were allocated to you have been used by several other guests over the last couple of years & there has been no inconvenience caused to them,

All our rooms are maintained with regular checks and refurbishment done on regular basis to ensure our guests have a safe and comfortable stay with us,

Post your departure our team has been re briefed on all safety measures and all our rooms have been re-checked ,

We would like to assure you that we are doing well as a property only because of our repeat clientele and the positive feedback that our guests check out with,

Yours has been a one off case and we urge you to let go of this experience and give us a chance to make up for the same in the near future,

Thanking You
Kind Regards
Sanjay