Une vraie poubelle - Premier Inn Cwmbran Hotel

Hi Mal,

Thanks for your review.

It's such a shame to hear that you were unhappy with your recent stay at the Cwmbran hotel as you experienced some issues with your room. I do apologise that you were disturbed and that the facilities within the room were unsuitable. It's also concerning to hear that you found the reception staff to be defensive when you reported the problem(s).

At Premier Inn we strive to provide a high standard of service and I am sorry that we fell below the level we intend to provide. So that we can help to ensure this is avoided in future, I have passed your comments onto the Hotel Management Team for review so that the necessary action can be taken.

Your feedback is appreciated as it enables us to improve standard for a better guest service.

Kind Regards,

Sharelle