"Great hotel but beware"

 Aug 21, 2019 salihac2019, New Providence Island

I am currently staying at the hotel since we arrived, we are at the front desk every day as we have notes that are billed directly to our room. I asked to see the manager but nothing! Disappointing on this point Regularly check your notes regularly

Dear salihac2019,

First and foremost, I would like to thank you for choosing to spend your time away here at Grand Hyatt Baha Mar.

We are grateful that you would take the time to advise us of your stay with us. It is only through feedback such as the one received from you that we are able to maintain and where necessary, improve on the overall experience provided to our guests. I am very sorry about the billing mishaps that you had during your stay. I have reviewed your feedback in detail with the team leaders so that we can continue to focus on areas of concern for our guests and avoid these types of incidences for happening in the future.

Thank you again for sharing your experience with us. It is my hope that you will visit again and allow us the opportunity to correct these concerns and deliver you an outstanding experience at Grand Hyatt Baha Mar.

With sincere gratitude,

Ulrich Samietz
General Manager

"Luxury without much charm"

 Aug 15, 2019 ramilano, Le Plessis-Robinson, France

Semi-professional / personal experience. We had the opportunity to stay in exceptional conditions, since we were in a suite with a sea view. The resort is huge, fairly new, with everything you need and even what you do not have. do not need. Concept quite similar to the hotels of Las Vegas type Caesars Palace, so the comfort is there but it is inevitably impersonal. Our suite was very spacious, tastefully decorated and had a breathtaking sea view. We had our personal concierge who looked after us very attentively, which was nice. The restaurants are numerous and for the most part of a good quality, but hyper expensive; count $ 40 for 1 sandwich and 1 drink per person for lunch! Several swimming pools available, all very beautiful, with hot water, and especially very clean. Downside: far too many chairs, little shade, everyone is packed, it reminds more the Dominican Republic unfortunately than the Seychelles or Mauritius much more intimate. Another regret: no indoor pool, especially when outside it's raining ... But excellent gym! The hotel has a beautiful beach with a beautiful pontoon for walks. The hotel is located not far from the city and finally from its main competitor Atlantis (which seems to be a monster in terms of infrastructure and services offered!). We did the tour of the city, frankly no interest, but to go out a bit of the complex and the routine during the stay. In short, great experience, but which is closer to mass tourism than more intimate tourism and charm of Seychelles, Mauritius or even the Maldives. Not necessarily to our taste, but again and objectively, the resort is beautiful and to do if you like this kind of experience.

Dear ramilano,

Thank you for choosing Grand Hyatt Baha Mar. We truly appreciate you taking the time to provide us this very detailed review. It is a pleasure to read your numerous positive remarks about what you enjoyed about the hotel and the resort. We also value your candid feedback regarding your preference for less pool chairs and more shade around the pools. This constructive input helps us to identify opportunities to improve for all guests. We will review these items and focus directly on changes that can be made to enhance the overall guest experience.

Again, thank you for staying with us at Grand Hyatt Baha Mar and sharing your feedback. We hope you will visit us in the future and allow us a chance to provide you an experience that far exceed your expectations.

With sincere gratitude,

Ulrich Samietz
General Manager