Attention aux appâts et aux... - Snow Creek Lodge by Fernie Lodging Co

Thank you for taking the time to review your booking experience with Snow Creek Lodge.

I am very disappointed to hear of your experience.

I wanted to provide some clarity as to what happened here. All units at Snow Creek Lodge are privately-owned by individual owners and Fernie Lodging Co rents these units to the public on their behalf. RCR acts as a wholesaler for Fernie Lodging Co. The unit you booked in October for a January visit was very suddenly and unexpectedly sold by the current owner, and the new owner decided they did not want to rent out their unit. This is what necessitated RCR having to move you to a different unit. This is a very rare occurrence, and we apologize unreservedly for the inconvenience.

However, we manage over 100 properties in Fernie (including over 20 over units at Snow Creek Lodge). I am certain we would be able to find suitable alternatives for your dates that, as you pointed out, you have booked off work in advance.

As for the service provided to you by RCR - I cannot speak directly to that. But I am disappointed in the unprofessional manner one of our wholesaler partners approached this situation. I encourage you to contact Fernie Lodging Co direct and one of our staff will be more than happy to look into your situation and ensure that you have a memorable ski trip this January.

Kind regards,
Brad Parsell
General Manager
Fernie Lodging Co