Name: Ne vaut vraiment pas son prix
Item: INNSiDE by Meliá Liverpool
Rating: 3
Author: mrsd977

INNSiDE by Meliá Liverpool

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INNSiDE by Meliá Liverpool

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Mrs D

Avis sur INNSiDE by Meliá Liverpool

Avis écrit : 27 sept. 2023

Date du séjour : septembre 2023

Type de voyage : A voyagé en couple

Rapport qualité-prix

Position

Service

Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Roxana-Catalina Sicu, Guest Services / Front Office de INNSiDE by Meliá Liverpool, a répondu à cet avis

Réponse envoyée 30 sept. 2023

Dear mrsd977,

Thank you for choosing to celebrate your husband's birthday weekend with us at INNSiDE. We genuinely appreciate your loyalty to the Meliá brand and your valuable feedback.

I'd like to begin by extending my sincere apologies for any inconveniences you encountered during your stay. Your feedback is essential to us as it helps us continually improve our services.

Regarding the loud music from the Gino D'Acampo bar and restaurant, we understand how important a peaceful environment can be, especially for special occasions. We regret that you were not informed about this beforehand, and we will review our communication procedures to ensure our guests are better informed in the future.

We're delighted to hear that you enjoyed the magnificent view from your room. However, we apologize for any disappointment regarding the sheets and the bathroom size. Your comments are noted, and we will use them to enhance our offerings.

Regarding the cleanliness issue you encountered, I want to assure you that this is not reflective of our usual standards. We take hygiene seriously, and I would like to personally investigate and address this matter.

I'm pleased to hear that you found our staff efficient and helpful, and that you enjoyed the bar on the top floor. We are committed to ensuring that every aspect of your stay meets your expectations, and we will use your feedback to work on the areas that need improvement.

In light of your comments about the pricing, we understand your concern, and we continuously evaluate our rates to offer the best value to our guests. I would like to invite you to reach out to us directly via email at innside.liverpool@melia.com to discuss your experience further. Your insights are invaluable, and we would like the opportunity to make it right.

Once again, we appreciate your feedback, and we hope to have the privilege of welcoming you back to INNSiDE for an improved stay that truly reflects the high standards we strive to maintain.

Warm regards,

Roxana-Catalina
Assistant Front of House Manager

Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

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Le prix que vous avez trouvé est 10 % inférieur au tarif prévu de 137 C$/nuit de cet hôtel.

Nous réalisions des prévisions sur chaque jour le prix des hôtels pour chaque date des prochains six moins, en nous fondant sur les millions de recherches d'hôtels effectuées par nos utilisateurs. Le prix que vous avez trouvé (123 C$) est 10 % inférieur à notre plus récente prévision (137 C$) pour cet établissement et cette date.