Chambre minuscule très chère... - Nh Ciudad De Santander

Dear Katrinaventers,

I appreciate you taking a few minutes to let us know your opinion about the Hotel and share it with other TripAdvisor users, since all your comments help us improve every day.
I am very sorry that during your last stay we could not exceed your expectations and you could not enjoy a great experience, which is our priority. I understand that due to a misunderstanding it is possible that it was not noticed that on the same website it indicates the prices of both the pet supplement and the parking prices.

We take note of your comment about the lack of English-speaking channels, which I will pass on to the maintenance team to take appropriate corrective action.

However, if they had asked us to change their room when they arrived at the hotel, it is possible that we could have changed their room and be more comfortable and not request a change when we had no possibility to do so.

I apologize if we have not been able to meet your expectations and I hope you can give us a second chance to show our good work.

Receive a greeting.