A éviter à tout prix !!!! - Zodiacus

Dear valued guest,
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experience you had and any discomfort it caused.
We take cleanliness and maintenance standards very seriously, and it is disheartening to learn about the issues you encountered in your room. We want to assure you that we have addressed these concerns with our housekeeping and maintenance teams, and steps have been taken to prevent such occurrences in the future.
Regarding your request for a refund and a promise to improve our level of care, we apologize for any confusion or misunderstanding. We pride ourselves on providing excellent service and hospitality, and we regret if we fell short of your expectations. We would appreciate the opportunity to rectify the situation and make it right for you. Please contact our management team, and they will be more than happy to discuss your concerns further.
Once again, we extend our sincere apologies for the inconvenience you experienced during your stay. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant experience.
Best regards,
Andrea
General Manager
ZODIACUS Residence