Bonjour MMi76,

Thank you for sharing you experience with our hotel. We are most concerned with the satisfaction of our guests and your feedback is of great value to us.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your kind words on the restaurant, the parking, the overall atmosphere and the team I will share with them. All our staff members speak English, I am happy to read that the did their best to help you in your own language.

We are sorry to read that you experienced noise nuance from other guest and the high way. I will share this with our operation manager. We are renovating our hotel and the isolation of the room is also a part of this renovation.

Thank you again for your kind words and we all look forward to welcome you back in the future.

With kind regards,

Marieke de Groot
Customerservice

Dear Piero92Sceaux,

Thank you for sharing your experience on Tripadvisor. We are sorry to read that we could not meet your expectations.

We regret to read that your bathroom smelled like urine. This is not our standard and I will share this with our housekeeping manager. Next time do not hesitate to contact one of our team members, we would like to help you during your stay.

The last few months we have made plans for an renovation and this month we will start with the first rooms. All our rooms will be renovated during the last months of 2017 end a part of 2018. We are all very excited with this and are looking forward to the results of the renovation.

Thank you again for your review and we hope you will give us a change in the near future to be of a better serve to you.

With kind regards,

Marieke de Groot
Cistomerservice

Dear Fiona D,

We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. Efteling is a unique theme park with a fairytale atmosphere and a wide range of thrilling and enchanting attractions, making it ideal for the whole family. We can imagine that you had a great day there.

Our (bath)rooms do need renovation, at the end of this month we will start with this. Until then the rooms should be clean and comfortable and I am happy that you experienced it this way.

It was a pleasure to serve you at our hotel and we look forward to welcoming you back soon.

With kind regards,

Marieke de Groot
Customerservice