Hôtel en centre ville, équipe de tout. L’équipe est un peu froide mais à part tout était parfait. Le petit déjeuné au top. Hôtel très propre. J avais pris une chambre standard elle était petit mais comme le plafond était tres haut on avait l’impression que la chambre était bien espacée
Dear "Salomé M",
Thank you very much for taking the time and sharing your opinion about your recent stay in our Emerald Hotel & Suites.
I am pleased to read that you have found our Hotel in a nice location and that you were satisfied with the lavish buffet breakfast even our rooms and common areas.
I regret to read though that in certain aspects we did not meet your expectations. Regarding your comment about our staff, it has surpised me a little bit as we usually receive only good feedbacks from our guest, however we will share your words among our staff so we could learn from our mistakes and we can continue to improve our services.
I truly hope you had an enjoyable and memorable stay in Budapest and in our Emerald Hotel & Suites too and we would be honoured if you would grant us another opportunity to serve you again and show the true level of our service.
Best regards,
Bálint Szalai
Assistant Front Office Manager
Excellent séjour dans un hôtel moderne, récent très agréable.
Équipe sympathique et professionnelle qui a rendu notre séjour parfait,Nous avons séjourné dans une suite sur cour très calme , en étage élevé avec un coin cuisine, ce qui est appréciable, même si nous ne l’avons pas utilisé durant notre séjour de 4 nuits.
Les petits déjeuners sont copieux et de qualité, Le bar ouvert en après-midi midi et soirée est convivial, mais il n’y a pas de restaurant.
Nous avons hâte de revenir !
Dear "219dominiquec",
Thank you very much for staying with us at our Emerald Hotel & Suites during your recent visit to our lovely capital and for your precious time taken to evaluate our hotel and services here, on TripAdvisor.
I am glad to learn that you spent pleasant days with us and you liked the tasteful decoration and layout of the guestroom. It makes me also pleased to see that you were well taken care of by our friendly and professional front desk and Secco Bar team; your compliments are very much appreciated.
I truly hope you would not hesitate to choose our hotel again whenever your travel plans bring you back to Budapest.
Please do not hesitate to contact me directly, should your travel plans bring you back to the area.
Sincerely yours,
Bálint Szalai
Assistant Front Office Manager
bszalai@emeraldsuites.hu
Un emplacement au top, près du métro et de la grande rue marchande de la ville.
Un hôtel très propre, accueillant avec un personnel chaleureux et très efficace à la moindre demande !
Je recommande fortement
Dear cmoiQuentin,
Thank you very much for your recent stay at our lovely boutique hotel and for sharing your experiences with the travellers.
I am really happy to read that you could take advantage of the central location of our hotel, and you were satisfied with our helpful staff.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Krisztian Horvath
Front Office Manager
Adresse à recommander Petit déjeuner abondant Personnel très attentif et soucieux de la clientèle
Un seul léger bémol la chambre est bien petite : un seul fauteuil et très peu de place pour se détendre
Dear ’MartineC4906’,
I cannot be thankful enough for your precious time taken to share your recent experiences with us and it is our pleasure that you have chosen our Emerald Hotel and Suites for your stay in Budapest.
Your wonderful recommendation posted on TripAdvisor is very much appreciated.
It is great to see that you enjoyed your time with us and our service-minded staff were able to surpass your expectations and caused you a memorable stay.
We hope that we will have the pleasure of welcoming you back to our lovely Emerald in the future.
Yours sincerely,
Gréta Tamis
Reservation Assistant
Nous avons passé un séjour fort agréable à Budapest. Hòtel propre et confortable, très bien centré, calme, service top. A recommander!
Seul petite critique: Les couettes des lite étaient petites et un peu minces, sinon la literie était confortable
Dear “ihamsag”,
Thank you for recommending our Emerald to the fellow travelers.
I am so delighted to hear that you have enjoyed your recent stay with us as you have found our hotel very clean and comfortable.
However, I am deeply sorry, that we were not aware of your kind preference regarding the duvet as we have different types available upon request so I believe we could have found a solution.
Let me thank you once again for staying at our Emerald and I truly hope that we will have the pleasure of welcoming you back in the not too distant future.
Kind regards,
Zsófia Lukács
Reservation Manager
Emerald Hotel & Suites
