Dear Jenny,
Thank you so much for your kind review. We love hearing that guests enjoy our property as much as we do and it keeps us motivated to continously improve.
We look forward to your next visit!

It was great having you! Congratulations again and we'd love to see you back on Anna Maria in the future!

Once again, thank you for your honest review. As I mentioned Vacasa has taken over he properties Islanda Real Estate was managing.
This "switch" took place at the start of 2018 so while I can understand some transition issues, it has been too long and some of what you experienced is inexcusable. There is no reason for our home to not be ready by 5pm and in the housekeeping state you described.
I believe I mentioned "shopping" or at least interviewing other property management companies. A knee jerk reaction would be to switch right away but I want to make sure we are switching for better and for good and not change management companies for the sake of changing.
We have be mindful of reminding regularly of arrivals, making sure guests have been contacted by the management company, etc and will continue to do so until there are been proper and final resolution.
I will keep you up to date in private communication and hope to have you visit again. Chris

Thank you for taking the time to review. The amount of rain was quite unseasonal for sure. Glad you enjoyed our home and its amenities.
Would love to have you visit again (with better weather!)