Dear ThierryD97,
Warmest Greetings from SOUL Ben Thanh Restaurant & Bar!
Thank you for your time writing a review on our TripAdvisor page. We are appreciated for your effort to let us know what we can improve.
However, after reading through the details provided from you, we found some part of the details are not as much as truthful as it was supposed to be. Please see our explains below:
You stated (with help from Google Translation): After 15 days spent in Vietnam, the worst restaurant and the most expensive (and not only a little) Deplorable service.
Our response: Our portion for each dish was calculated to be enough for 2 standard guests and so if you divide the price of each dish to two, you will find that each of our dish was at average price of less than 10 USD per guest. Further more, when you dine in at our restaurant, you are not only paying for the food but also the other services and other bonuses (view from our balcony), which we are certain that they are very familiar to you: Air-conditioner, Customer care service, Music, Best location in town to overlook the Ben Thanh Market up-close, Cleanness etc...; and moreover, we also known that for examples, in most Western Countries, when you dine-in at a standard restaurant (not those provide fast-food), the average cost was almost above 10 USD per pax, so please tell us again if you still find our price the most expensive? We also saw that you mentioned our restaurant was the worst restaurant but left nothing else to back-up your claim beside the expensive price stated. Therefore, please don't state or write anything without any evidence as it could damage our restaurant reputation and help us nothing as it does not state what we did wrong etc...
Next, you also mentioned "very salty addition". Could you please let us know which dishes it was that you found was very salty? Since the restaurant was firstly open till now, you were the first one provide us with the complain that our food was salty, and so we are very keen to know more if you could possible provide further detail.
Once again, thank you for your stay at our restaurant.
Kind regards,
Soul Ben Thanh Team
Please contact our advisor team for further assistance by
For Booking Email: info@soulbenthanh.com
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