Notre avis concerne principalement le restaurant italien ! pour son décor, son calme, son service discret. La qualité des plats ne change pas, tous aussi savoureux des entrées aux desserts, cuisine italienne authentique. Mais les assiettes servies à la piscine sont tout aussi délicieuses !Plus
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Bel hôtel bien situé sur le bord du Nil. Voyage en groupe qui nous a valu l'attribution d'une suite (2 chambres 2 salles de bain salon), avec grand balcon pourvu de 4 chaises longues avec vue sur le Nil et la montagne de la vallée des Rois.Tres bien équipé, juste un bémol, la douchette de la douche ne pouvait être actionnée et la baignoire n'avait pas de douchette mais seulement une "douche pizza". petit-déjeuner copieux et varié.
Dear bene_veschambre,
Thank you very much for staying at the Steigenberger Nile Palace. It was a pleasure to accommodate your group and we are delighted to know that you enjoyed the upgrade to the Suite. We thank you also for your comment about the shower. The "douche pizza" is actually a square rainfall shower head with handheld combo, available in one of the bathrooms. We will add the handheld shower head to the bathtub as well. Guest comments are valuable to us to reach a high level of guest satisfaction. We hope you will be able to visit us again soon for a longer vacation in Luxor.
With best regards,
Amina Saady van Baarsen
Guest Relation Manager
chambre correcte mais le tout aurait besoin d'être rafraîchi: peintures, sanitaires.
en voyage de groupe on ne bénéficie peut-être pas des mêmes prestations?
petit déjeuner varié et bien fourni.
le personnel est très attentionné et parle souvent français.
Dear Daniella A,
Thank you for having stayed at the Steigenberger Nile Palace. We are sorry that we were unable to meet your expectations concerning the room. This summer, we have finalized the second part of a three year renovation plan and two-third of our rooms have been fully renovated and redecorated. The room you were staying in, will be done during the last phase. Rooms are assigned according to the reservation of the room-type; we hope you will consider staying with us again as you kindly praised our team members and enjoyed the Nile view breakfast. Maybe you will opt for one of the newly renovated rooms next time.
With best regards,
Amina Saady van Baarsen
Guest Relation Manager
Cet hôtel ne vaut pas son nombre d’étoiles. Les chambres sont défraîchies . Petites et bruyantes,
L’état global de propreté laisse à désirer.
Le buffet petit déjeuner est très médiocre.
Je n’y retournerai plus.
Dear Votretesteurdhotel,
Thank you very much for having chosen the Steigenberger Nile Palace for your short visit to Luxor during your family holiday. We are very sorry to hear that we have not met your expectations and your comments have been forwarded to our management. We have just finalized the second part of our renovation project and have 200 fully renovated and refurbished rooms. Maybe you will consider staying with us again and opt for one of the new rooms.
With best regards,
Amina Saady van Baarsen
Guest Relation Manager
Bel hôtel avec plusieurs niveaux de chambres. Les nôtres étaient de classe supérieure avec vue sur le Nil et de 60m2. Très confortables. Terrasse pour profiter de la vue sur le Nil et le coucher du soleil. Plusieurs restaurants, mais certains fermés en juillet. Magnifique petit-déjeuner en prendre en salle ou sur la terrasse.
Pour 122 USD la nuit, une aubaine.
Dear Bernard F,
Thank you for choosing the Steigenberger Nile Palace during your vacation and thank you very much for your warm words of appreciation. Our restaurants 'El Tarboush', 'Casa di Napoli', 'The View', 'Tropicana' and 'Bua Khao' are open and ready to welcome our guests. We did, however, change the location of the Italian and Lebanese restaurants during the hot summer months to air-conditioned venues so that our guests can enjoy their meals in a cool setting. We temporarily closed Cafe des Delices, but our guests are more than welcome to enjoy the patio terrace while service comes from the Nile Lounge Bar. We hope you will be joining us again soon.
With best regards,
Amina Saady van Baarsen
Guest Relation Manager
La prise en charge de la clientèle est au top, Professionnalisme, sourire, patience
Bel hôtel, la vue sur le Nile est incroyable, Le petit déjeuner est copieux. Bien placé.
J'ai pu changer de chambre sans aucun souci. Ils sont très à l'écoute.
Ce lieu est digne d'un 5 étoiles.
Un merci tout particulier à Mustapha à la réception et Haissam au restaurant côté piscine. Je reviendrai !
The customer care is at the top, Professionalism, smile, patience
Nice hotel, the view of the Nile is amazing, The breakfast is hearty. Well put.
I was able to change rooms without any worries. They are very attentive.
This place is worthy of a 5 star.
Special thanks to Mustapha at the reception and Haissam at the pool side restaurant.
I'll be back
Dear lilas20162016,
Thank you very much for spending your vacation at the Steigenberger Nile Palace. We are delighted to know that we have exceeded your expectations and contributed to an exceptional holiday. Thank you also for your warm words of appreciation towards our staff members. Your comments have been forwarded to our management and team. We are looking forward to your next stay.
With best regards,
Amina Saady van Baarsen
Guest Relation Manager
