Dear Bob K,
We are sorry to hear that your stay at DoubleTree was not up to your expectations.
This way I would like to apologize for the inconvenience you had during breakfast. As head of Food & Beverage Manager I regret for not providing you better experience, but I find your feedback truly valuable. Unfortunately, we are a bit limited with space and not able to present as much products as we would like to. Therefore, we are planning to obtain new buffet inventory that would allow us to amplify our breakfast offer and enhance the level of satisfaction for our guests.
Information you gave us will certainly help us in recognition of our guest needs and lead us to empowerment of our service.
We hope you are going to consider visiting our restaurant again. Thank you for completing our feedback form about your stay, as this will allow us to further enhance the guest experience for all of our guests. I regret to learn that we did not deliver the services up to your expectations.I apologise for the inconvenience caused with welcome amenity. The circumstances which you encountered were by no means typical of the standards established at our hotel.We strive for all of our guests to be extremely satisfied with all of the aspects of our servic, therefore we really appreciate your feedback as this will allow us to further enhance the guest experience for all of our guests .
Best regards, Ana Bogovic, Front Office Manager at DoubleTree by Hilton Zagreb