Dear Guest,
I would like to personally apologize for the unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into the issue that you have noted, to correct and improve our hotel services/policies.
However, we do appreciate the positive comments regarding your recent stay with us. We are continually looking for ways and means to improve and enhance our guest satisfaction. Please know as well, that your business is valued, and that we hope to see you again at THE CULVERT RESORT.