Service horrible! - Radisson Hotel Paulista São Paulo

Dear Ricardo,

I hope this message finds you well. I would like to express my sincerest apologies for the inconveniences you experienced during your stay at our hotel. We recognize that our services did not meet your expectations, and we are deeply sorry for any sadness or discomfort this may have caused.

The satisfaction of our guests is of the utmost importance to us, and we take all constructive criticism very seriously. I want to assure you that we are committed to improving our quality of service to avoid similar situations being provided in the future.

To correct issues you are tracking, we implement immediate corrective measures. Our management team will be reminded of the importance of careful attention to detail and efficient, courteous service. Also, check our internal procedures to identify areas for improvement and conduct additional training to ensure we can provide the best possible experience for all of our guests.

We sincerely thank you for bringing these issues to our attention and for the opportunity to correct them. If there is anything else we can do to remedy the situation, please don't hesitate to contact us directly. We will be happy to help and ensure that you have a pleasant stay on your next return to our hotel.

Once again, I apologize for the inconvenience caused and thank you for your understanding. I hope to have the opportunity to welcome you again and provide you with an exceptional experience in all areas.

Yours sincerely,

Radisson Paulista Hotel Team