Thank you for taking the time to share your recent experience at the Four Points by Sheraton Cocoa Beach with us.
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.
In November of 2016, our hotel underwent a 1.5 million dollar renovation of all of our rooms, as well as our public spaces (1st and 2nd floor lobbies, business center, meeting space, fitness center) in order to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.
Although we fell short of meeting your expectations during your past stay, I hope you will consider Four Points by Sheraton Cocoa Beach on your next visit to Cocoa Beach so that we can better deliver upon the guest experience you deserve.