Hôtel fabuleux mais les propriétaires... - Grove of Narberth

Dear Paul,

We are delighted that you enjoyed your stay with us so much. It really was a beautiful week here in Pembrokeshire and a perfect time for you to enjoy all this county has to offer with your dog.

Whilst it is great to read these comments about the hotel, we are all upset with the scuffle between our little labradoodle Bronwen and your dog but nonetheless relieved that it came to nothing. I am pleased that you felt that we had all apologised appropriately for Bronwen’s behaviour on the morning concerned and of course we have also exchanged further emails since your departure.

We are very proud of our dog friendly status and were one of the first luxury country house hotels in the UK to fully embrace dogs. From the welcome dogs receive from staff, to the dog packs in the rooms we have tried to think of everything for the hundreds of dogs that visit Grove every year.

We sincerely care about all our guests and their 4 legged friends. I hope you agree that our commitment is genuine and thoughtful and that Grove is generally a great option for guests travelling with their dogs despite this incident.

We so hope that you can return to us in the future as this is not how we want our guests to leave us.

Kind regards,
Neil
Owner and Managing Director