Immense hôtel Hilton. Réception un peu froide. Plusieurs boutiques dans l’hôtel ainsi que restaurants. Belle chambre propre. Salle de bains petite sans ventilation. Coffret de sécurité dans la chambre. Piscine, spa et terrasse disponibles ainsi qu’une salle de fitness.
Dear Valued Guest,
Thank you for the detailed review of your past stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. I have taken your comments to our team for consideration and improvement. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience.
We hope to have another opportunity to serve you the next time you visit Chicago so we can show you the true spirit of hospitality for which Hilton hotels are known.
Sincerely,
Kathy Heneghan
Hotel Manager
Cet hôtel, immense m'a plongé dans le charme désuet du luxe du siècle dernier, dans les partie communes du moins.L'hôtel est bien situé, dans le centre de Chicago. C'est un hôtel immense, une petite ville, dans la ville,Il y a des boutiques et même une poste où une personne charmante m'a permis de peser ma valise.La chambre est moderne, spacieuse avec une literie de qualité. La salle de bain est petite mais fonctionnelle. Tout est propre et le personnel charmant. Une petite précision, si vous laissez votre valise le dernier jours, le service est payant mais très bien organisé. Mon mari ne voyageait pas avec moi, je lui ai promis de l'emmener à Chicago, je reviendrai au Hilton.
Dear Valued Guest,
Thank you for your review of your past stay with us. It was our pleasure to provide you with the highest standard of excellent service and accommodations. Learning more about what delights our guest truly inspires us to deliver exceptional service and product to our guests. We are pleased to know that you found our location ideal for visiting several attractions and shops that are of interest to you.
We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay.
We look forward to welcoming you back and serve you in the true spirit of hospitality for which Hilton hotels are know.
Sincerely,
Kathy Heneghan
Hotel Manager
J'ai bien aimé l'hôtel. C'était très propre. Lors de mes derniers jours de mon séjour, le bâtiment était aux couleurs des Hawks, car il y avait la covention de la formation de la Ligue nationale de hockey. En tant que partisan de ce sport, j'ai bien aimé. Au niveau de la chambre, il n'y a pas de ventilation dans la salle de bain. La piscine, le spa et la terrasse sont très parfaits. Mon point le plus négatif a été au niveau du déjeuner. 27$ pour les adultes, c'est vraiment trop cher, même si le repas est excellent. Avec mon compte de membre hilton, le serveur m'a dit que je pouvais payer moitié prix, cependant, un autre serveur m'a dit que cela ne se faisait pas finalement le lendemain.
Dear Valued Guest,
Thank you for taking the time to share your comments regarding your recent stay at the Hilton Chicago. It was a pleasure to learn of your appreciation with the quality of service of our staff and overall accommodations of our hotel. It is always great to hear we are meeting the expectations our guests have come to expect and deserve.
I apologize for the prices in our restaurant fr breakfast. I have taken your comments to our team to ensure we utilize your comments as an opportunity for improvement as we strive to impact our guest experience.
We look forward to serving you for many more years in the true spirit of hospitality for which Hilton Hotels are known.
Sincerely,
Kathy Heneghan Hotel Manager
Pas de service pour avoir des oreillers de la part du desk en bas
Pas de service pour l’app Hilton
Le resto est très cher ...
Les verres sont sales
Bonne bouffe , bon service
Eau pas bonne
Bon service à la chambre
Lit double trop petit pour deux personnes mais très confortable
Thank you for taking the time to share your comments regarding your recent stay. Please accept our most sincere apologies for the challenges you experienced during your stay. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them.
We are regretful that you were disappointed with your stay and would like to have the opportunity to make it right. In this regard, may we request you to please contact our Front Office Managers at 312-922-4400 ext. 6943 to discuss the issues noted further.
We look forward to hearing from you.
A Chicago pour le marathon cet hôtel eqt très bien situé pour les runners MAIS nous étions dans la chambre 1443 avec une baignoire rouillée qui n a émue personne...
Accueil mitigé aussi bien au check in que le personnel de chambre. Rien à dire sur la literie.
En résumé peut mieux faire pour un 4 étoiles...je ne le recommanderai que pour le marathon.
Clairement pour les achats de nourriture allez dans les commerces aux alentours - même produit 2 fois moins chers.
J ai connu des hiltons meilleurs y compris pour le membres surtout à ce prix !
Dear Valued Guest,
Thank you for your review of your past stay with us. I always appreciate hearing from our guests, including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future, these are not recurring issues.
We are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay.
Thank you for your feedback and we look forward to the opportunity of welcoming you back to the Hilton Chicago and serve you in the true spirit of hospitality for which Hilton hotels are known.
Sincerely,
Kathy Heneghan
Hotel Manager
