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Avis écrit le 3 avril 2017

Très belle hôtel, très reposant. Le service ainsi que le personnel de l’hôtel très accueillant. De plus, ils offrent une coupe de champagne à l'arriver. l’hôtel est situé dans un coin très paisible et très calme.

  • Séjourné : mars 2017, voyage en couple
    • Rapport qualité-prix
    • Position
    • Literie
    • Chambres
    • Propreté
    • Service
Avis recueilli en partenariat avec Barcelo Hotels & Resorts
Merci, nicolasgH1745BQ
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Barceloilletas, Director General de Barcelo Illetas Albatros, a répondu à cet avisRéponse envoyée 10 avril 2017
Google traduction

Dear Mr. Nicolas,

Thank you very much for sharing this great review of your recent stay at Barceló Illetas Albatros. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We are very pleased to hear that you liked our hotel location and neighborhood where we are located. At the same time, I am happy to hear that you felt comfortable with our services and facilities of the pool area and the private access to the beach.

Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Best regards,

Alberto Segura
General Manager

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Avis écrit le 27 mars 2017

Un séjour merveilleux, en hors saison (fin mars), tranquillité, service de luxe, une vue magnifique sur la mer loin du port pas très glamour de Palma, un accueil au champagne, un spa très agréable (dommage l'eau n'est pas assez chaude pour fin mars), le bus juste devant pour rejoindre elle centre de Palma très facilement (bus toutes les 10min). Je recommande!

  • Séjourné : mars 2017, voyage en couple
    • Rapport qualité-prix
    • Position
    • Literie
    • Chambres
    • Propreté
    • Service
Avis recueilli en partenariat avec Barcelo Hotels & Resorts
Merci, emilie786
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Barceloilletas, Director General de Barcelo Illetas Albatros, a répondu à cet avisRéponse envoyée 31 mars 2017
Google traduction

Dear Mrs. Emilie,

Firstly, we would like to thank you for choosing our Barceló Illetas Albatros hotel for your holidays in Mallorca and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear.

With respect to our Wellness facilities, we refresh and clean the Wellness area daily and very often we review the temperature, cleaning, fresh towels and the aroma of the full facilities of the Spa in order to accommodate the area for the comfort of our guests. Our heated pool temperature is 27-30 degrees according to patterns dictated by the Ministry of health. At the same time, we recommend to our clients to make a circuit of water so there are no sudden changes in temperature; starting with our hydromassage shower, heated swimming pool with adjustable jets, jacuzzi, sauna and Turkish bath.

We are very pleased to hear that you liked our hotel concept of Adults only. At the same time, we are very happy to hear that you felt comfortable with our service and facilities, our location and unique views and the private access to the sea.

Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.

As mentioned above, our location is extraordinary for its proximity to the Centre of Palma with easy conexion with the public bus and the airport. At the same time, you can enjoy unique views to the Mediterranean Sea. We work tirelessly to create a relaxed atmosphere so that our customers can relax and feel at home.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Alberto Segura
General Manager

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Avis écrit le 1 mars 2017

Super séjour, au sein de cet hôtel dès l'arrivé ! magnifique entrée, personnel très sympatrique ! je dirais plus un 5 étoiles que 4 ! la chambre très propre et grande, un très grand balcon avec jacuzzi magnifique vue sur mer. Recommande vivement

  • Séjourné : février 2017, voyage en couple
    • Rapport qualité-prix
    • Position
    • Literie
    • Chambres
    • Propreté
    • Service
Avis recueilli en partenariat avec Barcelo Hotels & Resorts
Merci, khatchatryan_ani
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Barceloilletas, Director General de Barcelo Illetas Albatros, a répondu à cet avisRéponse envoyée 3 mars 2017
Google traduction

Dear Guest,

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

On behalf of all the staff members of Barceló Illetas Albatros Hotel, it was a pleasure to attend you and take care of you during your stay with us. At the same time, we are proud of your mention regards to the positive and friendly attitude of our staff.
We are very pleased to hear that you liked our hotel concept of Adults only. At the same time, we are very happy to hear that you felt comfortable with our service and facilities, our location and unique views and the private access to the sea.

we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Best regards,

Alberto Segura
General Manager

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Avis écrit le 28 février 2017

Hotel très bien situé mais on peut dire qu'on ne voit déjà plus la rénovation ! surtout le spa qui sent le moisi jusquà la piscine extérieure, pour moi inutile d'aller faire un massage ou d'aller nager. Il n'ya pas de fenêtre et cela fait déja plusieurs fois qu'on leur a dit. Malheureusement beaucoups d'hôtels ont fermer.

  • Séjourné : février 2017, voyage en couple
    • Rapport qualité-prix
    • Position
    • Literie
    • Chambres
    • Propreté
    • Service
Avis recueilli en partenariat avec Barcelo Hotels & Resorts
Merci, B3701FDmoniques
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Barceloilletas, Director General de Barcelo Illetas Albatros, a répondu à cet avisRéponse envoyée 3 mars 2017
Google traduction

Dear Mrs. Dmoniques,

Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Illetas Albatros. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We are very sorry to know that your experience with us was bellow your expectation. We always try to work hard to achieve our guest satisfaction and the best possible comfort and relax ambient for yours relax and holidays.

With respect to our spa facilities, we would like to apologize for the issues during your use, we refresh and clean the Spa area daily and very often we review the temperature, cleaning, fresh towels and the aroma of the full facilities of the Spa in order to accommodate the area for the comfort of our guests.

As mentioned above, our location is extraordinary for its proximity to the Centre of Palma and the airport and at the same time you can enjoy unique views to the Mediterranean Sea. We work tirelessly to create a relaxed atmosphere so that our customers can relax and feel at home.

Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true.

Best regards,

Alberto Segura
General Manager

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Avis écrit le 6 février 2017

tres bonne prestation, deception concernant la piscine intérieure qui etait hors service - literie parfaite et le balcon aménagé du jaccusi tres grand et tres bien placé, trés belle vue . on regrette cependant qu il n'y ait pas de parking . peu de documentation touristique sur Palma et l'ile en général.

  • Séjourné : février 2017, voyage en couple
    • Rapport qualité-prix
    • Position
    • Literie
    • Chambres
    • Propreté
    • Service
Avis recueilli en partenariat avec Barcelo Hotels & Resorts
Merci, sylviem690
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Barceloilletas, Director General de Barcelo Illetas Albatros, a répondu à cet avisRéponse envoyée 10 février 2017
Google traduction

Dear Mrs. Sylvie,

In Barceló, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

We apologies for any inconvenience that has been able to produce during your stay due to the closing of our spa pool facilities. We are on a period of improvement in these facilities, motivated by the comments of our customers and with the objective to offer the best possible service spa for use and enjoyment of our customers. In any case, all the management team is available to achieve all your requests during your stay with us and be able to find a solution for your needs.

We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.

It is a satisfaction to have your positive experience on the quality of the food and service we serve to our guest at breakfast. We work with the best raw materials to be able to offer our customers the best selection of food and drinks to have the best morning start and enjoyed breakfast with our fantastic views to the Mediterranean Sea from the terrace.

Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Best regards,

Alberto Segura
General Manager

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