Très bien situé, on rejoint rapidement Times square
Des stations de vélo à côté, ça a été très pratique pour nous. On a pu profiter des 30 minutes gratuites pour faire NY à vélo
Le petit déjeuner est très bon et varié
Un peu d'attente aux ascenseurs
Le personnel est agréable
En revanche un effort pourrait être fait sur le ménage de la salle de bain
Ellie, thank you for reviewing the DoubleTree by Hilton Hotel New York Times Square West. We are glad you were pleased with our proximity to Times Square and that you enjoyed our breakfast. We are also happy to know you were impressed with our cordial associates. However, we regret the wait times you experienced with our elevators and the cleanliness issues you encountered with our bathroom. Your feedback has been shared with our housekeeping team to improve our accommodations moving forward. We value your business and hope you will choose us again soon.
Richard Hotter
General Manager
L’hôtel est très bien placé, tout est très propre, une très belle vue de notre chambre. On a le droit à 1 cookie et une bouteille d’eau par jour par personne.
Notre séjour c’est très bien passé , rien a dire.
Thank you for your wonderful feedback. Being the closest Doubletree to Times Square, our location offers a lot of conveniences, and we are pleased to read that you found it to be perfect for your needs. We are also happy that you were impressed with our comfortable accommodations, combined with the views which you enjoyed. We look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city.
Richard Hotter
General Manager
L'hotel est propre, le linge de bain est changé chaque jour. Le service est agréable et le personnel d'accueil prêt à rendre service. Les chambres sont propres, refaites récemment. Et vue sur la ville très bien (25è étage)
Kathryne,
We are glad to read you had a pleasant stay at DoubleTree by Hilton Hotel New York Times Square West. It is delightful to know you were pleased with our services. We are also glad you enjoyed our excellent location, which is closest to Times Square. Thank you for your kind review, and we look forward to welcoming you back soon for another enjoyable stay.
Richard Hotter
General Manager
Nous avons perdu un sac rempli de vêtements qui a très certainement été jeté par la femme de ménage.
L hôtel n a jamais reconnu sa faute et nous sommes toujours dans l attente d un geste de leur part.
Dear Amouge147310,
Thank you for reaching out to us with your review. We are very sorry for any negative experience related to your recent visit. The safety and security of our guests and their personal property are of utmost importance, and it is concerning for us to read your comments about what may have transpired with your bag of clothing. The Hotel does have a lost and found department, and we would appreciate if you contacted us with additional information so that we may be able to investigate this situation further. Thank you and we look forward to speaking with you.
Richard Hotter
General Manager
Nous avons séjourné 5 nuits dans cet hôtel situé en plein Manhattan et surtout à 200 m de Port Authority,véritable carrefour pour les transports en commun.Check in rapide.Personnel agréable.Chambre standard de 20 m2 environ,bien équipé avec lit king size.Wifi excellent.Nous reviendrons avec grand plaisir.
Thank you for the heartwarming review of DoubleTree by Hilton Hotel New York Times Square West. We are thrilled to read you had a swift check-in experience and that you were impressed with our cordial associates and comfortable accommodations, as well as our reliable high-speed internet access. Thank you once more for letting us know that our central location with proximity to the Port Authority terminal was perfect for your plans, and we look forward to welcoming you and your partner again for another stellar stay.
Richard Hotter
General Manager
