Thank you for choosing to stay at our hotel and sharing your review. Please accept our apologies for the difficulty you had in keeping your room at a comfortable temperature and the inconvenience it caused. We do not take such concerns lightly, and we will share your observations with appropriate individuals as we strive to enhance our guest experience. We are also sorry for the noise disturbance you encountered. Your comments remind us there is always room for improvement, and we will review your feedback appropriately. We regret you were not entirely satisfied with the condition of our accommodations. Thank you again for evaluating your stay at our hotel, and we hope you will give us another opportunity to make it up to you.
Margarita Pavlova,
General Manager