Dear Gaetan d,
Thank you for taking the time to review our hotel, but we feel that your review is completely unfair, considering that you spent about 10 minutes in the hotel, surely not a long enough time to give a fair and considered judgment.
First of all, your criticism regarding the street on which the hotel is located, which is by the way clean and looked after, cannot surely be directed toward us. The trash bins that so much horrified you (located about 60 meters from the entrance, on the other side of the road) were put there by the city council and not by us, so the complaint should be addressed to them.
The room you booked is accurately described on booking.com and is a generous 18 square meters, surely much larger than the closet you seem to describe. Moreover, contrary to what you affirm, the pictures of said room represent exactly how it is in reality and we clearly stated on booking.com that the room didn't have a balcony and wasn't facing the sea, like most of our other rooms. The hotel is located in a historical building, and I'm sure you can understand that we have to respect the original architecture and cannot just tear down walls as we please.
We are glad that you at least appreciated the cleanliness of the room and the staff, but we feel that you wrote your review out of spite rather than to give us an honest feedback from which we could learn and improve even further the experience we provide to our guests.
We understand that everyone is entitled to his/her own opinion, but if the hotel wasn’t of your liking, something you could have easily realized by reading with a little attention our page on booking.com, you could have directly booked a room somewhere else and saved your money, rather than spending few minutes in our hotel just to leave a review so damaging and hurtful not only to the hotel, but especially to the staff, who strives every day to offer the best possible stay to our guests.
Nevertheless, we hope to have you again as our guest to have the chance to change your opinion and we wish you all the best
XILHOTEL