Dear Guest,

We would like to thank you for leaving your feedback for our review. We highly appreciated our guests’ feedback in order to continuously improve the experience we provide.

Despite your very positive comments about the resort gardens and location overall, we can see you left Hotel Casabela with many aspects where we did not meet your expectations.

We have taken your comments regarding the room amenities, the air-conditioning and breakfast experience for internal review and improvement. We also accept that the hotel's general style and décor, which is more traditional and in line with local features, is something that is not appreciated equally by all guests, however it is something that we are very proud of and that differentiates ourselves from other hotels.

Nevertheless, we are disappointed we fell short of meeting your expectations, but we once again thank you very much for sharing your thoughts.

Kind regards
Hotel Casabela Team

Dear Guest,

We would like to thank you for sharing your comments on your visit to Hotel Casabela. The feedback form our guests of great importance to us as we look to further improve the experience we provide.

We were sorry we could not offer you a sea view accommodation, which impacted your feedback. We have also taken the notes you shared regarding the experience you had for internal review with the team.

We hope we have the opportunity to welcome you again in the future, in order to provide you with an excellent stay.

Kind regards
Hotel Casabela Team

Dear Guest,

We would like to thank you very much for sharing your feedback for our review. We highly appreciated our guests’ feedback in order to improve the experience we provide future guests.

From reading your comments, we can see there were a number of aspects where we did not meet your expectations and we take in everything you shared for internal review.

Kind regards
Hotel Casabela Team