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Tranquil Falmouth Harbour View Villa

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Résumé
Avis
Commodités
Disponibilité
Carte
Résumé
4 chambres
3 salles de bain
6 clients
1 nuit minimum
Logement à louer
Règles de la maison
Animaux de compagnie : non
Autorisation de fumer : non
Convient aux enfants : oui
Salles de bain
3 salles de bains complètes
À propos dupropriétaire
Sandra H
Délai de réponse :en quelques heures
Affiché depuis:novembre 2018
Avis (3)
Pat Bristol
Pat Bristol
1 contribution
The villa had undergone a full refurbishment and we were the first guests in after it was completed. Upon initial visual checks everything looked wonderful, excellent furnishings and beds. We arrived in the evening and after the agent left us we settled in. We found that there was no hot water and the finish to the plumbing was poor with loose taps and the backing plates and handles of the showers not fixed, there was no gas in the stove which was installed by the next afternoon. We were more concerned with the lack of hot water than the loose fittings as the loose fittings did not stop the showers or taps functioning so did not think to record it or raise it with the agent. THIS WAS A BIG MISTAKE! Our host acted quickly to install a new boiler within 3days but we still had no hot water for 7days in total, the water was either cool or tepid.. When we did get hot water it was to the en suite and first bathroom only, none in the half bathroom and kitchen throughout our stay. My disappointment was great, we had come to meet our son and his team who had rowed the Atlantic in a Challenge,he was looking forward to a hot shower or bath after 6 weeks with no facilities and I was looking forward to being able to provide it. It was also disappointing to have no hot water in the kitchen throughout our stay. we had to boil pans of water on the stove to wash ourselves (if we wanted a hot wash),for the first 7 days and washing up dishes for all 11 days. When we were leaving we had surplus dried and tinned goods, I asked the agent if I left them could someone use then he said yes and I left them on the worktop. Our host acknowledged our inconvenience and said she would give a refund. At the end of our stay she made a low offer,which I declined asking for what I thought was fair and reasonable. Instead of entering any negotiation our host sent a video of the agent examining loose shower fittings after we had gone with no covering message. I sent back saying that what she saw was what it was like when we took occupancy but my explanations were ignored. Our host then made a lower offer citing shower handle screws removed (they were never there!) and food left in the kitchen as justification for her offer. I wrote again explaining and she dismissed my explanations as 'Epistles' and 'Dissertations' and said the was the low offer stood and discussions were ended. I refused the offer as I felt that to accept was accepting responsibility for willfully damaging her property which no-one in our party had done. The matter remains unresolved. To my great shock I discovered that our host's written feedback on me on AirBnB said 'Guest removed shower handles, left food in the kitchen and complained that warm water was not hot' Had I recorded the poor plumbing and notified her or her agent this story could have had a much better ending. If the facilities had been working properly I have no doubt we would have had a wonderful time. Instead it has been disappointing and stressful.
Date de la visite février 2020
Rédigé le 22 février 2020. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Vrbo.com logo
par un contributeur confirmé de Vrbo.com
I had a wonderful experience at Willams Estate. It is a beautiful home with a great view. You can enjoy breakfast on the balcony and really take in the scenery. The harbor is not far away and has very nice beach close by. Staying connected with WiFi was a breeze and I was able to share my wonderful experience with friends back home. I felt a very homey and welcoming feeling in this house and would love to come back with family!
Date de la visite août 2019
Rédigé le 25 août 2019. Cet avis est l'opinion subjective d'un voyageur et non de Tripadvisor LLC ou de ses partenaires. Tripadvisor ne vérifie pas les avis Vrbo.

Vrbo.com logo
par un contributeur confirmé de Vrbo.com
It was ok overall. Good location. Decent value for the price. Hot water problematic and stove not connected.
Date de la visite février 2019
Rédigé le 5 mars 2019. Cet avis est l'opinion subjective d'un voyageur et non de Tripadvisor LLC ou de ses partenaires. Tripadvisor ne vérifie pas les avis Vrbo.

Résultats affichés : 1-3 sur 3
Commodités
Animaux de compagnie : non
Autorisation de fumer : non
Convient aux enfants : oui
Climatisation
Balcon
Barbecue
Sécheuse
Réfrigérateur
Garage
Accès Internet
Bouilloire
Four à micro-ondes
Sécuritaire
Cuisinière
Terrasse
Grille-pain
Serviettes fournies
Télévision
Laveuse
Wi-Fi
Pêche à proximité
Voir plus de commodités
Disponibilité
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Foire aux questions à propos de Tranquil Falmouth Harbour View Villa

Tranquil Falmouth Harbour View Villa peut accueillir jusqu'à 6 personnes. Voir toutes les informations sur la location..

Tranquil Falmouth Harbour View Villa dispose de 3 salles de bain. Voir toutes les informations sur la location..

Tranquil Falmouth Harbour View Villa dispose de 4 chambres. Voir toutes les informations sur la location..

La durée minimum du séjour à Tranquil Falmouth Harbour View Villa est d'une nuit. Voir toutes les informations sur la location..