COTTAGE DE L'ÉGLISE, classé Grade II, poêle à bois, WiFi, Animaux domestiques acceptés, à

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Résumé

2 chambres

1 salle de bain

4 clients

3 nuits minimum

Règles de la maison

Animaux de compagnie acceptésConvient aux enfantsNon-fumeur

Chambres

1 grand lit2 lits simples

Salles de bain

1 salle de bain complète

Propriétaire

Sykes Holiday Cottages

Membre depuis octobre 2009

Langues parlées : English

Délai de réponse : en quelques heures

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Avis (2)

Curious68190117693

1 contribution

Disappointing Stay

Having read previous reviews we thought as we had not visited Barnard Castle that Church Cottage would be an ideal place to stay to celebrate my wife’s 65th birthday. However, I cannot understand how many positive reviews could be given as our experience is completely different. Upon our arrival on a cold January day, we found that the cottage was extremely cold, and the heating turned off plus there was a terrible smell coming from the kitchen. Investigating we found that the smell was coming from both the fridge that had not been thoroughly cleaned and a broken freezer that had just been left with offensive discoloured fluid inside. On contacting the owner, he did come round immediately and said that he had put the heating on for just 30 minutes that day as some people like properties to be cold on arrival but on a cold winter’s day in an old property I said it was not acceptable and the heating was turned off not on a timer. He did clean the fridge also stated that he was aware that the freezer had broken but why he had not replaced it was baffling as the cottage had not been occupied before we arrived. He did arrange for a replacement freezer which came the following day but unfortunately that was too late for us as my wife who is a coeliac had prepared several meals for the week which were frozen and had started to defrost before the replacement came and some had to be thrown away. I managed to turn the heating on, but it took 2 days to get the cottage up to a comfortable and acceptable temperature. We also found that whilst on the surface the cottage looked clean, we found that upon closer inspection there were issues, mould on the bath sealant, around the window and on the non-slip bathmat. All the window frames in the cottage also had not been cleaned for what looked like a long time as there was a build-up of dirt and fluff on every surface. In addition, we found the oven and grill pan was not particularly clean and the baking/oven sheets unusable. We were unable to find any cleaning products to do basic cleaning up for any spills that we made and why none were provided was mystifying and we had to purchase our own. We were not enjoying our stay and did not feel that we could celebrate my wife’s birthday properly so decided to leave early and advise the owner of our reasons. What I need to understand is how Sykes managed to give this property a 4-tick rating and whether they do any follow up review rating as things change within a property as it appears they don’t and without it gives customers a potentially misleading rating as my rating for this property would be between 1-2 ticks.

Date de la visite janvier 2024

Rédigé le 21 janvier 2024. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Dave W

Greater Manchester, Royaume-Uni254 contributions

Character Cottage in ideal location

Booked this cottage via Sykes Cottages for a week away in this unspoilt part of County Durham. The cottage has been updated to a very high standard fully respecting its grade 2 listing, in a quite location overlooking the church and old graveyard yet in the town centre. Everything you need for your holiday except a decent mirror at a proper height in the bathroom. The cottage is comfortable and warm, it has no parking and on road parking to the rear is hit and miss and almost impossible in the day given its town centre location. I used the long stay carpark over the road and paid for 7 days parking by phone. The cottage does not have any private outdoor space as it comes directly onto the path to the front. If like me you are tall then be prepared to play dodge the light fittings in the kitchen. Barnard Castle has a choice of independent shops and coffee shops as well as restaurants. Barnard Castle itself (yes there is a castle) is at the end of the highest Reeth and gives great views All in all a great place to stop and enjoy this part of County Durham.

Date de la visite septembre 2020

Rédigé le 12 septembre 2020. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Résultats affichés : 1-2 sur 2

Ce que propose cette location

Équipements intérieurs

Chauffage central
Accès internet

Wi-Fi et internet

Wi-Fi

Cuisine et salle à manger

Lave-vaisselle
Congélateur
Bouilloire
Four à micro-ondes
Cuisinière
Grille-pain

Parking

Parking disponible

Informations sur l'emplacement

Convient aux enfants

Salle de bain et linge

Fer à repasser
Draps fournis
Serviettes à disposition
Laveuse

Divertissements

Lecteur DVD
Télévision

Disponibilité

septembre 2024

octobre 2024

Carte

Accès

Newcastle Airport

57.2 km

Durham Tees Valley Airport

32.8 km

Restaurants

Valentine's Restaurant

4 min

Babul's

2 min

Clarendon's Cafe

2 min

Bengal Merchant

1 min

Attractions

The Bowes Museum

5 min • Musées spécialisés

Barnard Castle

4 min • Châteaux

The Witham

3 min • Monuments et sites remarquables

The Cricketers Arms

5 min • Bars et boîtes de nuit

Ce qu'il faut savoir

Conditions d'annulation

Remboursement à 100 % en cas d'annulation moins de 24 heures après la réservation (à condition que le séjour ait lieu au moins 60 jours plus tard).
Remboursement de 50 %* si vous annulez au moins 4 semaines avant l'arrivée
Aucun remboursement possible une fois la réservation confirmée

À propos de cet établissement

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