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Nid de corneilles Villa - Montserrat

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Résumé
2 chambres
2 salles de bain
4 clients
5 nuits minimum 
Villa
Règles de la maison
Animaux de compagnie interditsConvient aux enfantsFumeur
Chambres
1 grand lit2 lits simples1 lit d'enfant
Salles de bain
2 salles de bain attenantes

Propriétaire
Tom D
Membre depuis janvier 2014
Langues parlées : English, French
Taux de réponse : 100%
Délai de réponse : en quelques heures
Interaction avec les clientsNous sommes basés au Royaume-Uni, mais nous sommes toujours disponibles par courriel ou par téléphone. Notre agent de gestion Yvette est disponible localement.

Avis (17)
Wanderer40934498155
Wanderer40934498155
1 contribution
5,0 sur 5 bulles
false review
i have stayed in tom and crystal villa and looking forward to going again;so i find it difficult to understand the guests (novel) thy wrote about a pool filter.I can only surmise they had other stuff going on in there lives,i cannot say as i do not know the people in question,but i have gotten to know tom and crystal over the last year,and find them to be really genuine and honest and helpfull people.the villa is amazing and so chilled.i can honestly say i cannot think of anything negative to say.if you are looking for a villa as beautifull as this and expect it to have all them devices go book a villa for twice the price,i brought my computer. who watches blue ray any more?we are living in the digital age..tom bends over backwords to help his guests so i do not think they deserve that review.the tv is pefect and there was netflix available whilst i was there.john irl
Date de la visite décembre 2022
Rédigé le 8 juin 2023. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

C&V
C&V
Greater London, Royaume-Uni5 contributions
2,0 sur 5 bulles
Nice villa, but .....
I fully recognise that any review can be considered largely a subjective viewpoint, so I have tried to lay out the facts in a straightforward way so that others can reach their own conclusion. I have reflected for some time on whether to write this review as we had wanted to simply put the experience behind us. However, on balance, I decided that our concerns may be relevant for others in the future. We had specifically opted for a villa with a swimming pool to enjoy a relaxing holiday as part of celebrating a significant anniversary for us. Everything started well and the owner seemed very helpful in booking arrangements and in alerting us to a BA flight sale. We seemed to have built a good rapport. When we arrived at the villa, there were a number of difficulties from the outset. We were unable to use the blu-ray player, have access to Netflix, or use an iPod dock because it was missing; these features were advertised as part of the villa's facilities. These issues were inconvenient but not a major problem and were mostly resolved in a few days. However, the significant issue was that the swimming pool water circulation and filtration system was out of action due to the pump not working. Therefore, we were reluctant to use the pool because of the potential health hazards; we did not want to take the risk of becoming ill on a small tropical island where we were unfamiliar with the health services. Despite reporting it immediately, and having to continually insist daily that the pump clearly did not work, the pool was not useable for almost half of our fortnight stay. We were being told that the pump was working when we knew it was not, and after 4 days chlorine/chemical granules were added while we were out and lay undissolved at the bottom of the pool. Finally, on day 5 of our stay, we had confirmation that the swimming pool pump had not, in fact, been working since our arrival. It was replaced later that day. The owner seemed to accept initially that we should have compensation for our inconvenience. He offered us a free extra week at the villa, either to add to this holiday or to take some time in the future. We thanked him for this offer but said that to take the additional week now would not be possible due to work commitments and, in any case, we would have had to change flights. To make use of the offer in the future, we simply did not know when, or if, we would return to Montserrat. We suggested that we would, therefore, prefer to have a more useable form of compensation, and suggested a partial refund for the first week when we had not been able to use the pool. We based a figure on a low estimate of a typical charge for a villa that had a swimming pool compared with one that did not. Our requested refund, I later calculated, amounted to a little over 13% of the total paid for the villa. At this point everything seemed to turn sour - when the owner realised we wanted some tangible compensation. From then on, there was a protracted exchange of emails that escalated into the owner making comments on the type of people he thought we were, and implying that we were unfairly trying to extract money from him. My wife (who had booked the villa and was dealing with the owner throughout) eventually decided to take a lower compensation offer from the owner (once we had reluctantly involved the dispute resolution process of the payment company we had paid through). This was because she felt that the situation had become very time consuming and had degenerated, with the owner's emails becoming increasingly irrational and making personal character attacks that she found disconcerting and somewhat intimidating. He seemed determined to undermine the validity of our safety and health concerns about the swimming pool in any way possible. She became unsettled and disillusioned with the whole episode, and this is why we decided that I would write this review. To end the matter quickly, we settled for significantly lower compensation than we believed was fair for being unable to use the pool for nearly a week. Montserrat is lovely and the villa was good, and it’s a real shame that our holiday was overshadowed by a major failure of good customer service by the owner when things went wrong. What should have been a relatively easy situation to resolve became one where his style of communication rapidly became bizarre and confrontational.
Date de la visite février 2019
Rédigé le 28 avril 2019. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Really unfortunate review. I actually think the guests really liked the villa ("villa is lovely, amazing place" comments via email) and their dissatisfaction actually relates to the debacle of a broken pool pump. (NB: the lack of provision of Netflix and Blueray player is factually incorrect.... only the remote control was missing! While we immediately replaced the iPod doc with new Google chrome as soon as these feedback was received!) These guests were unfortunate that during their stay the pool pump gave up! Montserrat is a small island where everything is imported, and the 4 day turnaround to replace the pump (not a week) I thought was actually pretty quick. Meanwhile our professional pool maintenance guy (best on island who manages many pools) assured us that the pool was safe to use during this time. We offered dinner out to compensate for the inconvenience caused. Unfortunately the guests disagreed with the professional advice and stated the pool was un-useable, and demanded a refund of £xxx, or else they would write a poor review. I felt this demand was excessive and unfair, and seemed somewhat opportunistic. Unfortunately I refused to yield to their demands, although the guests did get an inflated offer of compensation (circa 50% of their demanded refund) cash equivalent (not dinner!) as an act of good will, unfortunately they have left this poor review anyway! Such a shame, as our previous very positive list of reviews have now been somewhat tarnished thanks to one guest. Very disappointed.
Rédigé le 17 mai 2019. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Brian B
Brian B
Londres, Royaume-Uni5 contributions
4,0 sur 5 bulles
The best view in. Montserrat
Crows Nest offers good value for money. The location above Woodlands Beach is excellent , you can either walk down the hill in about 10 minutes or drive down and park in the small car park. The beach is gorgeous and most days it’s deserted apart from a few turtles swimming off shore. It was also the cleanest beach I’ve ever seen, on one occasion a guy was actually raking the sand to make it look pristine, there’s no seaweed and not a speck of litter!! On the Sunday we were at the villa there was a morning church service on the beach and it was rather nice to hear some favourite hymns sung Montserrat style as we were enjoying breakfast on the terrace. One thing about the villa is it’s quite rural and chickens, goats, lizards and iguanas are frequent visitors! We rented a car for the duration of our stay, through Evette, Tom’s agent and it was fine for travelling around the island. We loved all the narrow roads and the hair pin bends. Tom’s pre-tour pack was detailed and the booking process was easy and efficient. The villa was accurately described, the bathrooms were very nice and we certainly appreciated the new white towels! Jackie, the cleaning lady was outstanding, she even showed us how to prepare fresh coconuts! Montserrat is the friendliest Caribbean island we’ve visited. We hope to return!
Date de la visite août 2018
Rédigé le 13 septembre 2018. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Many thanks for the kind review... we hope to welcome you back some time soon. Many thanks Tom & Chrystal
Rédigé le 17 mai 2019. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

sylviabond50
sylviabond50
Birmingham, Royaume-Uni1 contribution
5,0 sur 5 bulles
Beautiful villa in a beautiful setting
Once again had a wonderful stay. Much more comfortable this year with the fans. Already planning our return trip next year. As my partner is a Montserrat national, from the destroyed east of the island, he particularly enjoys the unspoilt aspect woodlands. Spent a lot of time in Salem which is a beautiful place with a fantastic view of the volcano. Can't wait to go back.
Date de la visite août 2018
Rédigé le 23 août 2018. Cet avis est l'opinion subjective d'un voyageur et non de Tripadvisor LLC ou de ses partenaires. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Hey Sylvia, glad to hear you had a great time. Yep we’re gradually trying to improve the villa, so hopefully next year it will be even better. As previous guests you guys benefit from a 10% discount, and of course any bookings made via your recommendation mean another 10% discount. Thanks again Tom & Chrystal
Rédigé le 15 septembre 2018. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Naomi
Naomi
West Midlands, Royaume-Uni13 contributions
4,0 sur 5 bulles
Miss
My fiancé and I stayed for a week in May 2018. Montserrat is a lovely quiet tiny island with easy going community who are friendly and welcoming. The villa was very nice with everything you need provided. Our days were a mixture of visiting my fiancé’s family, sightseeing and relaxing in the pool. Cons - the beds could have been softer, The bedsheets had a old scent, Hairs were found in the bathroom on the tiles which just needed to be wiped off as well as the cobwebs on the ceiling, We couldn’t work the land line and The coffee maker needed cleaning. Pro’s - The bathroom is beautiful and the pictures on the site do it no justice, the shower is very relaxing and was just the right temperature, Free internet use which was very simple to connect to, There is plenty of cooking utensils and cleaning products to use so we did not need to buy any, There is also inflatables to use as well as snorkelling equipment, The beach is about 5/10 min walk, The pool is lovely and refreshing while soaking up the sun, Very private location, great to getaway from it all, We hired a car for a few days and this was a easy process. Special Thanks to Yvette Lee, who assisted us with all we needed. Thank you we had a lovely experience.
Date de la visite juin 2018
Rédigé le 12 juin 2018. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Hi Naomi, Many thanks for the feedback. We’ve been in touch with the cleaner noting your feedback. We replaced all our linens last year, but for some strange reason our cleaner prefers the older ones. Similar to you, we don’t so we’ve insisted on only the new stuff being used, which is much better quality. The cleanliness is paramount and cobwebs should be cleared and all surfaces are expected to be pristine on arrival. Once again thanks for the feedback, this is how we improve so it is greatly valued. Really happy to hear you had a great time. We hope to hear from you next time you return. As always returning visitors benefit from a 10% discount. Kind Regards Tom & Chrystal
Rédigé le 16 juin 2018. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Peter
Peter
5 contributions
5,0 sur 5 bulles
You arrive as a tourist, but quickly realize everyone treats you like a friend.
My family (wife and 18 & 19 year old) were looking for a place to just escape with a good view and a beach nearby. We had been going to the USVI for years (we booked this before the hurricane) but had been getting tired of being a tourist. You know when people expect tips for everything and any extra activities you do are scripted to the minute and often alcohol is what is pushed the most. Montserrat was exactly the opposite of that....it was wonderful. The flight over to the island from Antigua was a great start. Sitting behind the pilot on the 6 person plane with a great sunset and a very small landing spot at the tiny airport. Questions before the flight with Fly Montserrat came with personable responses and smiles. The fellow in customs on Montserrat was also the guy we got our temp driver's license from....like I said...small place. Tom (who owns the Crow's Nest Villa) emailed us several times before arrival and sent a packet over with all the important details. But I think the best thing Tom did was hire Yvette to handle on the details while we were on the island. She emailed us a few days before and asked if we would like some breakfast things in the frig since we would be getting in late. We took her up on her offer and even a cold bottle of wine waiting for us when we got there. She had a taxi (seemed more like just a nice guy using his car....which was great) meet us at the airport and our rental car was waiting in the driveway of the villa. Yvette was there to meet us and to be sure our vacation started off perfect. More on Yvette later.... Got up Monday morning to a perfect view (see listing) and walked down to the beach. A couple from Florida stopped us and went out of there way to fill us in on the additional questions that had come up about the island. Tuesday morning decided to learn how to scuba dive and Charley (Charley is a very nice woman) and Jay from Montserrat Island Dive Center came to the villa and spent the morning with the four of us in the pool. My daughter had a bunch of issues and Charley and Jay were more patient than I would have been. They did not rush her and encouraged here to keep trying....they were definitely not worried about a schedule or their next appointment....they were worried about my daughter having a good experience. We headed down to the beach to do "our dive"....my wife chickened out, but Charley stuck with my daughter and went down with her and watched her for the whole time we were under. A very caring experience that i did not expect when getting intro lessons from experienced divers. We even ran across Jay several times later in the week and he stopped to chat and ask how we were enjoying the island. Wednesday we went on the tour of Plymouth with Montserrat Island Tours. We had read good reviews of "Sunny" our guide and he was even better than expected. We spend four hours checking out the volcanic side of the island and the "forbidden zone" which only certain guides can get into. Walking around Plymouth with Sunny who can answer almost any question is something any visitor should not miss. Interesting reminder of how different Montserrat is. I emailed Sunny's wife Kristina before our trip and asked if we had a great experience what was the typical tip. Here is her exact response: "In regards to tipping, please do no feel it necessary to tip, we have no expectation on this." I don't think I have every had such a response before like this....of course he was excellent and we gave him a tip anyway. Friday came and we had a legal issue back home and need to sign some paperwork and Yvette came to the rescue. She has us stop over to her office and she printed what we need to sign and scanned and sent it on its way. The she got us some trail maps and insisted she take us down and show us the start of the trail to Rendezvous Beach which we had planned on hiking that day. How's all that for a full service leasing agent!! We didn't go out to eat much and will say the grocery stores are not like home in the US...but they worked out fine. (They hid the eggs behind the counter?) Did go to the Hill Top Coffee House for Saturday waffles which you should do and not to be missed is fish and chips at Hank's Beach Bar at sunset. Oh....the villa. Great spot/great value. The view and proximity to the beach make it quite perfect. Everything worked fine include cable tv and wi-fi. Oh...and others have mentioned concern over nighttime bugs. we had none? Never used the bug spray we brought along. If you are NOT looking for a tourist spot then this is a spot you will find refreshing.
Date de la visite février 2018
Rédigé le 8 mars 2018. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Peter, Realised I have come back direct but not on this review. So glad you all had such a great experience on Montserrat. It truly is a unique and magical place, and always nice to hear people who share the same view. Sounds like you had a cracking time. Please reach out should you wish to re-visit, we offer returning guests a 10% discount. Really appreciate the feedback, and I have passed on your kind words to Yvette. Thanks again Tom & Chrystal
Rédigé le 16 juin 2018. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Matthew D
Matthew D
2 contributions
5,0 sur 5 bulles
We thoroughly enjoyed our stay - it was everything we expected and wanted.
My girlfriend and I thoroughly enjoyed our stay at the Crow's Nest. First, the owners, Tom & Chrystal, were informative and responsive via email prior to our stay as we had many questions. The welcome package they provided was also extremely helpful. Yvette, the property manager, was also a pleasure to work with. She called prior to our departure to arrange to meet once on Montserrat. We met at a restaurant in Brades and she allowed us to put our luggage in her car as well as the groceries we picked up at Ashok's. She also gave us a ride to the villa after we enjoyed lunch at Good Eats. Yvette also put us in contact with a taxi driver, Milton, because we opted not to rent a car. He drove us around all week, was always available and prompt, and was one of the friendliest people we met while on the island, which says a lot because everyone is friendly. Highly recommended although he also works as a contractor; we happened to catch him at a time when he wasn't building houses. The Crow's Nest itself was exactly what we were looking for. First off, the housekeeper, Jackie, cleaned the place up well after the previous guests had left earlier that day. Yvette helped as well while my girlfriend and I relaxed by the pool and took in amazing views of the ocean. The kitchen had everything we needed as we like to cook and we spent a lot of our time at the villa to escape busy city life and the cold January weather. It really gave us an opportunity to unwind and relax, which is exactly what we wanted. The sunsets were beautiful, too. Woodlands Beach is a short walk down the hill and it's secluded/not crowded and definitely recommended. We also did the hike to Rendezvous Beach, which is also recommended. Just note that the hike is very steep and gets treacherous on the backside/beach side of the mountain with narrow trails, loose rocks, and mud so if you're not in decent physical condition I recommend taking a boat to the beach instead. If you decide to hike, bring plenty of water and wear proper shoes and long pants. The beach is beautiful and secluded; there was only one other couple on the beach when we were there and they were on the opposite end of the beach. We ate out a handful of times and recommend Hank's Beach Bar, Tina's, and The Attic. I suggest calling ahead of time to ensure they're open and to determine which local cuisines are available like the goat water at The Attic. One important note - if you plan on using US dollars, they need to be in pristine condition. I took out a lot of cash from a local US bank prior to our departure and any bills that had ink on them, were creased, or had slight tears were rejected by businesses on Montserrat. Other than that, our stay was exactly what we were looking for. The Crow's Nest was a beautiful, clean, and relaxing experience and we hope to make it back to Montserrat in the future.
Date de la visite janvier 2018
Rédigé le 20 janvier 2018. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Peter, thanks again for yet more kind words regarding the villa. I’m glad the early arrival on change over day didn’t cause too much disruption, and thrilled you had such an enjoyable stay. We hope to welcome you back soon. Don’t forget the returning guest and refer-a-friend discounts. Look forward to hearing from you soon Tom & Chrystal
Rédigé le 9 mars 2018. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Susan B C
Susan B C
Mandeville, Louisiane1 contribution
4,0 sur 5 bulles
The Crow’s Nest, The Woodlands, Montserrat
My husband and I love the Crow’s Nest because it is quiet, private, peaceful and beautiful. I love looking at the Caribbean while I’m in the kitchen fixing a meal. Every morning I can’t wait to look for the beautiful humming birds near the back door. Actually, I can see them from my bedroom window. We hope to return next year.
Date de la visite décembre 2017
Rédigé le 13 janvier 2018. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Thanks Susan and Joe. Always a pleasure to have you guys stay. As always we aim to improve the villa each year, with the aim of building a network of regular guests. Returning guests get a 10% discount, while any recommendations which result in bookings similarly receive an additional 10% discount.
Rédigé le 14 janvier 2018. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Anthony C
Anthony C
Maidstone, Royaume-Uni25 contributions
5,0 sur 5 bulles
Lovely Villa,in a peaceful location,wonderful views
Stayed for 4 nights on business, great communication with Tom beforehand, the briefing pack sent to us, contained everything you needed to know about the island and where to go, the villa itself is spacious and has everything a family would need for a self catering holiday. Our company didn’t book us a hire car, I would suggest you need one, to get around the island, as taxi can be expensive. Another tip is to book ahead for most of the restaurants, for evening meals. Had a great stay at the Crows Nest, and the beautiful island of Montseraat, great people, will defiantly return and some more of the island
Date de la visite novembre 2017
Rédigé le 25 novembre 2017. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Thanks Tony, glad you had an enjoyable stay. Hope to hear from you again next time you're back be it business or pleasure. Many thanks Tom & Chrystal
Rédigé le 29 novembre 2017. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Matthew K
Matthew K
1 contribution
4,0 sur 5 bulles
Had a great time!
I really enjoyed myself. It was the perfect place to vacation, great view of the ocean, great sunsets every evening and the nearby beach was virtually empty everyday. I plan to come back again!
Date de la visite juillet 2017
Rédigé le 20 août 2017. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tom D
Tom D
Glad you enjoyed it, we look forward to seeing you next time. Thanks Tom & Chrystal
Rédigé le 23 août 2017. Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Résultats affichés : 1-10 sur 17

Ce que propose cette location
Wi-Fi et internet
  • Wi-Fi
Parking
  • Parking disponible
Salle de bain et linge
  • Serviettes à disposition
À proximité
  • Pistes de randonnée
  • À la campagne
Cuisine et salle à manger
  • Barbecue
Activités
  • Points de pêche à proximité
Équipements extérieurs
  • Balcon
  • Piscine privée (non chauffée)
  • Cour privée
  • Terrasse
Informations sur l'emplacement
  • Bord de mer/de lac
Jolies vues
  • Vues sur l'océan
Équipements intérieurs
  • Accès internet

Disponibilité
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Carte
À propos du quartier
Vous déplacer
Accès
Voiture conseillée
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Ce qu'il faut savoir
Heure d'arrivée/de départ
Arrivez après 3 h p.m. Départ avant 11 h a.m.
Conditions d'annulation
  • Remboursement à 100 % en cas d'annulation moins de 24 heures après la réservation (à condition que le séjour ait lieu au moins 60 jours plus tard).
  • Remboursement de 50 %* si vous annulez au moins 4 semaines avant l'arrivée
  • Aucun remboursement possible une fois la réservation confirmée

À propos de cet établissement

Tout d'abord, consultez l'onglet Disponibilité sur cette page pour vérifier si vos dates sont disponibles. Si elles le sont, communiquer avec le propriétaire par l'intermédiaire de la boîte de réception des locations de Tripadvisor pour confirmer la disponibilité.

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Foire aux questions à propos de Crows Nest Villa - Montserrat

Crows Nest Villa - Montserrat peut accueillir jusqu'à 4 personnes. Voir toutes les informations sur la location..

Crows Nest Villa - Montserrat dispose de 2 salles de bain. Voir toutes les informations sur la location..

Crows Nest Villa - Montserrat dispose de 2 chambres. Voir toutes les informations sur la location..

La durée minimum du séjour à Crows Nest Villa - Montserrat est de 5 nuits. Voir toutes les informations sur la location..

Tripadvisor - Crows Nest Villa - Montserrat