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Cove Hideaway

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Résumé
2 chambres
1 salle de bain
4 clients
La durée minimum de séjour varie 
La durée de séjour minimum varie selon les dates sélectionnées
Condo/Appartement
Règles de la maison
Animaux de compagnie interditsConvient aux enfantsNon-fumeur
Chambres
1 grand lit1 lit simple
Salles de bain
1 salle de bain complète

Propriétaire
Ingrid Flute's Yorkshire Holiday Cottages (Property Manager Ingrid Flute's Yorkshire Holiday Cottages)
Membre depuis août 2019
Langues parlées : English
Délai de réponse : en quelques heures

Avis (3)
Beverley C
Beverley C
2 contributions
1,0 sur 5 bulles
Awful - do not book here
DO NOT BOOK HERE. We stayed for 4 nights from 10-14 August. The apartment was dirty. I had to clean the bathroom including the toilet which had not been cleaned since the previous occupants, the bath which was grubby and had sand in it, the bathroom floor was filthy and had not been mopped for a good few bookings. I had to clean every piece of cutlery, every glass, mug and utensil. The grill pan was full of grease from previous cooking and one pan had burnt milk completely coating it's interior. There was an awful smell which we think was coming from the lounge carpet which had a mysterious wet feel to it. The bedding smelt of body odour, the pillowcases were stained - these just had not been washed. The inner duvets smelt awful and we're in such a bad state they were disintegrating. Some pillows didn't even have cases and there were no mattress protectors of any sort. We spoke to the agency in charge of the apartments and were told that housekeeping could not attend and we agreed that we would go out to purchase new bedding. No one should have to clean booked accomodation on entry and all linen should be fresh and bedding be in a hygienic state. This is totally unacceptable and we have still not received any proper recompense despite our complaint having been "passed to management".
Date de la visite août 2023
Rédigé le 21 août 2023. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Cassini W
Cassini W
8 contributions
1,0 sur 5 bulles
DO NOT BOOK!
We arrived at the holiday apartment 10 on Monday and walked in to a strong, offensive damp smell, not unlike a foisty flannel. It appears that the carpet has been cleaned but not dried properly, and to put it frankly the entire apartment stank. I opened the windows, laughed at the 2 hand towels supplied for a family of four to use and tried to turn on the television to discover that there was no internet. The aerial also did not work. We called Sarah, the general manager and explained the problems. She was initially fairly pleasant and offered us apartment 12 as an alternative. We were grateful and walked into apartment 12 to the same horrific smell (who are the cleaners?!) and to a TV which worked solely on the internet and - surprise surprise - the internet was not working. As this is an attic apartment, the windows also only opened an inch. We have never ever left a holiday let before but we called again (had to ring several times before she answered, she evidently anticipated what we would say) and said that this apartment is also smelling of damp and that the television cannot be used (her response? "We don't know what is wrong with BT") and informed her politely that we were leaving and would like a refund as the place isn't suitable for use until the carpets are cleaned. She assured us that head office would call. Guess what? It is now Wednesday and we've heard nothing. Shocked. My husband emailed and they are claiming that the apartment 10 had been used and there was sand in the bath. Complete and utter lies, we were in it for 15 mins maximum while we called and spoke to Sarah. They have obviously spent the last 2 days thinking up excuses not to refund. Upon driving away, we also saw the "beautiful beach" which was a scrubby patch of sand littered with rubbish. Honestly, do not risk your money or time on this place. They are scammers, which is why they have no other reviews. Book elsewhere.
Date de la visite août 2023
Rédigé le 16 août 2023. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Pamrooi
Pamrooi
Milton Keynes, Royaume-Uni17 contributions
3,0 sur 5 bulles
Average stay, basic amenities but good parking and good location
Close to a lovely sandy beach which is good for families with young children. Very little else to do so probably only suit young families and keen walkers as surround is lovely for walks. Very basic flat. Presented well. Some little problems initially but quickly sorted. Negatives include: no rail to hang a towel in bathroom and nowhere to put damp towels, tiny (and I mean tiny) freezer space which was iced over so had to chisel a space for frozen items, lounge TV has no signal so really a waste which is a shame as its a nice tv. Internet was a bit patchy, found using even just laptop a problem. I would advise only couples as very small lounge/kitchen/diner space. Very noisy flat, could hear neighbours conversations, floorboards creaked and groaned all night in flat above and dog next door very noisy. Kitchen had equipment but sparse and some difficulty cooking, given that it is a self catering flat. No cleaning equipment so remember to bring, there is not even a bar of soap, only one dustbin bag and one toilet roll provided so bear that in mind. I had to pop out for washing up liquid and sponge and soap first thing in the morning. Arrival is late (after seven so local shop is closed and only opens at 09h00 and only takes cash). Although owner did text advising arrival could be earlier, this was late notice and I had planned shopping collection before going to flat. I wish I had known that there was nothing provided at all as I could have included that in the shopping! No vacuum cleaner to be found but strangely a carpet sweeper which I have never actually used before and I am 58 years old so a bit of a time warp and an odd item. Toilet seat was not secure, clothing airer which I found in the cupboard was broken so couldn't hang anything, don't really need that washing machine to be honest its a waste of space, no ability to hang any damp items let alone washing. I'm sure if I had advised of this it would have been addressed but I had already complained about the duvet being stained, no mattress protector and broken dustbin lid so didn't have the energy to complain again. There were no pillow protectors and instructions asked to strip bedding and leave in plastic bag, there was none so used the laundry hamper. Also to take dustbin bag down to bins which was fine but leaving time is now at 09h00 so departure morning is a little hectic. This is supposedly to leave time for extra cleaning but to be frank there was no evidence of efficient cleaning let alone extra cleaning. I first cleaned the bathroom sink, kitchen sink, dusted all the skirting and washed most of the dishes before using because it all looked grimy. I would return to the village as it is lovely but would not stay here again.
Date de la visite septembre 2020
Rédigé le 29 septembre 2020. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Résultats affichés : 1-3 sur 3

Ce que propose cette location
Cuisine et salle à manger
  • Congélateur
  • Réfrigérateur
  • Four à micro-ondes
  • Cuisinière
Équipements intérieurs
  • Accès internet
Informations sur l'emplacement
  • Convient aux enfants
Salle de bain et linge
  • Fer à repasser
  • Draps fournis
  • Serviettes à disposition
  • Laveuse
Wi-Fi et internet
  • Wi-Fi
Parking
  • Parking disponible

Disponibilité
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juillet 2024

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Carte
Accès
Durham Tees Valley Airport
33.9 km

Newcastle Airport
72.7 km
Restaurants
Dotty's Vintage Tearoom
7 km

No. Twenty Three
5.1 km

Virgos Cafe
5 km

Kaskane Cafe & Covells Bar
6 min
Attractions
Saltburn Beach
4.9 kmPlages

Saltburn Pier
5 kmPromenades et digues

Staithes Beach
7.2 kmPlages

Land of Iron
7 minMusées spécialisés
Comment s'y rendre

Ce qu'il faut savoir
Heure d'arrivée/de départ
Arrivez après 5 h p.m. Départ avant 9 h a.m.
Conditions d'annulation
  • Remboursement à 100 % en cas d'annulation moins de 24 heures après la réservation (à condition que le séjour ait lieu au moins 60 jours plus tard).
  • Remboursement de 50 %* si vous annulez au moins 8 semaines avant l'arrivée
  • Remboursement de 25 %* si vous annulez au moins 4 semaines avant l'arrivée
  • Aucun remboursement possible une fois la réservation confirmée

À propos de cet établissement

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