SCAM ALERT-
I took a group of 36 middle-aged, responsible adults (mostly couples) to Rio’s Carnaval to celebrate my 50th Birthday. We stayed in 3 penthouses, one being the Villa. We had zero issues with our other rentals, but many, many with the management and owner of the Villa. First, the manager, Luiz, was very confrontational throughout the stay. At checkin he became irate about one guest staying 3 nights instead of the full week. Even though it was authorized prior to be pro-rated, Luiz was adamant that he had to pay for a full week. He finally pulled me into a separate room away from our group and tried to intimidate me.
The VRBO website advertises amenities that the villa does NOT offer, including washer and dryer. They locked the door to laundry and charged for fresh linens/ towels. The pool was green with algae making swimming gross. The ability to “party till the wee hours” didn’t exist. They wouldn't allow anyone by the pool after 10pm and remotely locked out the music speakers. The advertised chef is the biggest scam. We booked 4 meals with the chef. While 16 people stayed in the Villa, management authorized (over two years of discussions) that our travel companions could participate in these meals. I gave Luiz, in writing, my entire groups’ names and passport numbers, as requested. Confusion with the management occurred because not all 16 staying in the Villa ate with the group. He counted everyone who walked in, regardless of whether they ate or not, by watching us through hidden cameras at the door. Or so he says. He also tried to charge us for 4 people using the amenities, because 4 people not staying there walked by the pool on a tour of the house. He would neither disclose the location of the cameras nor show us the footage as requested. NO ONE walked in that door who didn’t have prior management permission. The Chef took our uncooked food we purchased home and the leftover food was supposed to be for us but was eaten by house staff, who took it home. Upon checking out, he charged us double, because “more people ate than paid!" Then he kept our entire deposit because “I didn’t fill out the proper forms” on who was eating, despite giving all our info. He didn’t say otherwise the entire week we were there while he admittedly watched our every move. I can see why they try to have good security. At night this neighborhood is very scary. The management & owner, and Villa are frauds. I RECOMMEND HIGHLY: DO NOT STAY HERE!