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Avis (3)
lmb0072017
lmb0072017
2 contributions
1,0 sur 5 bulles
STAY AWAY! Unreasonable booking and refund policies
STAY AWAY! We had to cancel our trip, and even though it was still more than 1 week to check in, these jokers took our money. $190 for nothing. Will never book a Renu property again.
Date de la visite août 2023
Rédigé le 31 août 2023. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Storyteller818198
Storyteller818198
1 contribution
1,0 sur 5 bulles
Nightmarish experience
The location seems great until 11 pm when the club downstairs open and music is pumping through the floor until 2 am.
Date de la visite juillet 2023
Rédigé le 31 juillet 2023. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

alashe
alashe
Birmingham, AL5 contributions
4,0 sur 5 bulles
There's value, location and quirkiness available to all!
Our four-night stay (Tuesday - Saturday) at Renu on Wazee was great! The room was comfortable. The bed was divine with a terrific mattress and high-quality sheets. There was coffee service in the room along with standard amenities. The location can't be beat on the corner of the 16th Street Mall and the free bus service around downtown. I see a lot of references to poor service. The service we received was excellent. When we checked in on Tuesday, our room was sweltering! The heat was on and a portable heater was also running at full blast. When we tried to cool the room down with the A/C, we found it did not work. Thankfully, the weather was nice and we opened the windows to let the heat out and gain some coolness. The next day, the A/C issue was resolved with the installation of a window unit. Did the A/C get fixed? No. Did the problem get fixed? Yes. There is a quirkiness involved when staying here. On the next to last day, our television would not connect to the internet. After calling a couple of times, we were texted explicit directions on how to reset the router with our television controls. It worked like a charm! No longer any problems. Housekeeping was courteous and helpful. The staff I met did not speak English. They were, however, very patient with my extremely limited Spanish and the use of the translator app. Everything was communicated and taken care of. There is no elevator. You must carry your bags up to whichever floor you are staying. Know this in advance. The club downstairs, often referenced in other reviews, was only open on Friday night during our stay. It was loud but not as loud as I imagined it would be based on reviews. Now, when the club closed at 1:45am, there were quite a few people hanging out on the sidewalk out front. There was (what sounded to me like) a fist fight that accelerated to someone being shot. Startling? Absolutely! However, as we now know, this can happen anywhere. The police were there instantly and assisted the injured person until the ambulance arrived. Otherwise, the club was a non-issue during our stay. Overall, I would stay here again. No problem.
Date de la visite mai 2023
Rédigé le 7 mai 2023. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

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