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Kingsley Lake View

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Résumé
4 chambres
3 salles de bain
16 clients
1 nuit minimum 
Logement à louer
Règles de la maison
Animaux de compagnie interditsConvient aux enfantsNon-fumeur
Salles de bain
3 types inconnus

Propriétaire
Staycation Holidays Ltd
Membre depuis octobre 2017
Langues parlées : English
Délai de réponse : en quelques heures

Avis (2)
Paulio_22
Paulio_22
Baie d'Hervey, Australie1 contribution
Very poor customer service from Rebecca
I’d strongly recommend anyone to stay away from dealing with the owner of this cottage, namely a lady called Rebecca, who I believe owns the property. I phoned her to make an enquire about the ‘Kingsley Lakeview’ cottage for a weekend. After initial positivity via a phonecall that the property was available, she then proceeded immediately to ask for payment details and a £500 deposit, without showing me any terms and conditions or any fixed details such as an invoice. I was quite sceptical with regard to transferring a large sum of money without any fixed details or reading any terms and conditions so asked if she wouldn’t mind emailing me something more concrete to read over. She agreed and said she’d ‘do it later’, the following day I received an email, in which Rebecca said ‘full details of our terms and conditions are attached’, and asking for the deposit, but she hadn’t attached anything, I messaged asking if it was a mistake and if I could read some terms, and was told simply ‘Hiya sorry it’s because I have a new system in place’, not actually stating if I’m supposed to be have any terms to read, so I replied asking for some terms to read before paying a deposit. A few hours later out the blue I just get a message saying ‘Sorry unfortunately the weekend has gone though one of my agency’s were so busy’. The reason I wanted to warn people about this was the following 1) At no point was I aware the property was still on the market, the only reason I hadn’t paid the deposit was because Rebecca, despite asking on multiple occasions, failed to send any terms and conditions, which you can understand me wanting to read before paying any deposit. She even replied to a message acknowledging she hasn’t attached any terms and then proceeded again not to send then. 2) Secondly Rebecca was very unprofessional when dealing with me, firstly she didn’t even have the courtesy to phone me to explain the situation, which was essentially her fault for the delay in sending across the correct documents, simply a text saying ‘sorry’ after I had actively been asking for some official terms before paying the deposit and chasing her for this. 3) I then tried to phone Rebecca on numerous occasions to which she simply refused to answer the phone, she initially would respond to text message but not answer phonecalls which gives the impression that they were purposely ignored, seconded by the fact she made no attempt to call me back despite numerous attempted calls. 4) Then she simply stopped respond to any text message, I asked on 5 occasions where I can make an official complaint, how to leave a review and what her company was listed as under trading standards, which was simply ignored time and time again. Therefore I wanted to warn other customers of the unacceptable professional behaviour so they don’t have the horrible time I have in dealing with someone with no decency to even answer phonecalls or acknowledge their fault or apologise for failing to send over the correct documents despite asking multiple times. Please be warned about my experience when considering renting this property in future.
Date de la visite décembre 2021
Rédigé le 16 décembre 2021. Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Daryl F
Daryl F
1 contribution
30th birthday
Me and 10 freinds stayed here for a surprise for my girlfriends birthday. Amazing place. Great views, everything you need for a nice weekend
Date de la visite septembre 2021
Rédigé le 27 septembre 2021. Cet avis est l'opinion subjective d'un voyageur et non de Tripadvisor LLC ou de ses partenaires. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Résultats affichés : 1-2 sur 2

Ce que propose cette location
Informations sur l'emplacement
  • Convient aux enfants

Disponibilité
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mars 2024

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Carte

Ce qu'il faut savoir
Heure d'arrivée/de départ
Arrivez après 3 h p.m. Départ avant 10 h a.m.
Conditions d'annulation
  • Remboursement à 100 % en cas d'annulation moins de 24 heures après la réservation (à condition que le séjour ait lieu au moins 60 jours plus tard).
  • Remboursement de 50 %* si vous annulez au moins 4 semaines avant l'arrivée
  • Aucun remboursement possible une fois la réservation confirmée

À propos de cet établissement

Tout d'abord, consultez l'onglet Disponibilité sur cette page pour vérifier si vos dates sont disponibles. Si elles le sont, communiquer avec le propriétaire par l'intermédiaire de la boîte de réception des locations de Tripadvisor pour confirmer la disponibilité.

Initially, you may contact the owner via the Tripadvisor Rental Inbox. This inbox is created after you send your first message or booking request to the owner. After you've made your first payment, you'll be able to see the owner's contact information.

This owner will contact you via the Tripadvisor Rental Inbox.

You can send another message via the Tripadvisor Rental Inbox to ask if the property is still available.

For this property, please use a credit card to pay via the Tripadvisor Rental Inbox. Once the owner approves your stay, he or she will send you a quote, which will include payment instructions.

Yes. Payments made via the Tripadvisor inbox are covered by our Payment Protection.


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Tripadvisor - Kingsley Lake View