This property has one of the best locations, it is very secluded and provides an escape that you would be hard pressed to duplicate or find else where. There are great views from every window and humming birds fluttering about almost 24/7. I want to say more about this property, but am also compelled to be honest, as the title says this property has potential. We faced some difficult challenges, specifically with Vrbo and their lack of communication.
The property was not clean when we arrived, this has been an issue in the past and obviously still is an issue. It was dirty to the extent that hair was all over the bathroom floors and the counters had not been wiped down, due to this being visible we felt the need to vacuum and wipe everything down as well as wash all of the sheets. The refridgerator was also not working and forced us to purchase additional cooler, buy ice daily, and lose food. The property needs a small amount of work, but besides that it is amazing and has great potential.
Our biggest complaint is Vrbo, we expressed these issues from the start and I called a number of times to follow up on what was happening as well as providing updates on the situation. This in my opinion is backwards, I am on vacation, I do not work for Vrbo, yet I was making all the efforts to address the issues. I even waited a whole day for a maintenace person to look at the refrigerator, which no fault to him, did not work. We were there for 7 days and notified the company day 1, after the maintenance person visited, I was never called to see if it was fixed, I called them and they asked me to wait around for another day while someone else came out, this was on the second to last day of our trip. This could have all been fine had Vrbo put any effort into communicating and at least attempting to make me and my family feel as though we were a thought to the company. We made the best of our situation and still enjoyed out time at the place and in the area, but the lack of follow through with the company means we will likely not continue doing business with them, which is sad because it could have been fixed with some simple communication, thats all.